Technical Support Engineer-Remote- Networking background is a must

hace 2 semanas


San Jose, Costa Rica SonicWall A tiempo completo

Ready to do your part in the world of Cybersecurity? SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities. With more than a 30-year history, we embrace an outside-in approach, listening and learning from our partners and customers to provide the outcomes their organizations require.

If you’re ready for a career that can impact real change — and not just another job — join us

Location: Costa Rica ( remote)

Responsibilities:  

Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails  Provide technical solutions and workarounds for end users with their issues on respective product line. Owns customer issues from beginning to resolution (handles in place) Assists customers by diagnosing problems and providing resolutions for technical and service issues  Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts  Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions  Recreates, identifies and provides input on unique or recurring customer problems  Focuses on delivering a positive customer experience according to SonicWall standards  Monitors and tracks issues to ensure accurate resolution  Candidate should work closely with the Engineering and other cross functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner  Provide consistent feedback to the team on products supported Remains knowledgeable of SonicWall product line and related industry products and technologies 

Requirements:  

Willing to work in 24x7 environment. Good understanding of Security, LAN/WAN topologies and technologies  In-depth knowledge of OSI Model, TCP/IP, Network Security basics  Ability to work on in a high-level stress and interrupt driven environment Good understanding of L2-L7 networking protocols, major Operating Systems such as UNIX / Linux Demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools i.e. Wire Shark, Netmon etc Routing and Switching knowledge will be added advantage 2+ years of networking and network security support experience with a solid understanding of LAN/WAN topologies and technologies preferred  In-depth knowledge of the network protocols: TCP/IP. Routing Protocols like OSPF, RIP, Firewall, IDS/IPS will be an added advantage 

Education and Experience:  

Bachelor’s degree and at least 2 years of related experience; or an advanced degree without experience; or equivalent work experience preferred Bachelor's degree in Computer Science/Information Sciences/ Electronic & Communications Engineering preferred 
  • Tech Support Engineer

    hace 2 días


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Technical Support Engineer (Networking) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...


  • San José, Costa Rica Foundever A tiempo completo

    **Objective** To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, in a constantly evolving environment by offering world-class customer support. **Hard skills** - English level (85 %> orally and overall) (Must). - Linux CLI Proficiency (Must). - Schedule flexibility (Must). **Soft skills** -...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San Francisco, Heredia, Costa Rica Foundever A tiempo completo

    Developer Support EngineerReq ID#: 384078Heredia, Costa Rica, No Selection, CRJob Description:About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjectiveThe Developer Support Engineer will handle the most complex technical integrations in customer support and act as a subject matter...


  • San Pedro, Costa Rica CRG Solutions A tiempo completo

    **Requirements**: - **Fluent in English. High Proficiency level (must).**: - **CCNA modules completed.**: - **Knowledge of Cisco OS, network management and monitoring (must).**: - **Knowledge of routing and switching.**: - **Experience with LAN and WAN.**: - Knowledge in Cisco Collaboration technologies (IP phone). - Knowledge of monitoring tools such...


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Overview**: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Tech Support Engineer

    hace 4 semanas


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...


  • San Pedro, Costa Rica CRG Solutions A tiempo completo

    **Location: Mexico (Remote)** **Role : Support Engineer with ADF** **Description** As a support engineer in CSS, working directly with customers on issues with primarily Azure Data Factory, Azure Synapse Analytics Pipelines Dataflow or Azure Fabric. Acts as the final point of escalation and resolution for advanced technical support for highly complex...


  • San José, Costa Rica DEXIS A tiempo completo

    Operating Company: DEXIS Location: San Jose,San Jose,CR Date Posted: February 19, 2024 Req Number: R5018985 **Join our Team! DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our...


  • San José, Costa Rica DEXIS A tiempo completo

    Operating Company: DEXIS Location: San Jose,San Jose,CR Date Posted: October 30, 2023 Req Number: R5017975 **Join our Team! DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our...

  • Software Engineer 1

    hace 4 semanas


    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...

  • Technical Support

    hace 1 semana


    San José, Costa Rica Grupo Preselección A tiempo completo

    This person is a first level support provider, responsible for supporting end-users in customer organizations regarding networking, unified communications, security appliances, and desktop/server incidents. **Primary responsibilities**: - Support corporate networks remotely while interacting with "non-technical" staff - Monitor and resolve customer...


  • San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for an **Escalations Analyst **to join our Technical Support team who will be responsible for assessing and monitoring open customer escalations. This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership. This role does not interface directly with customers nor will...


  • San José, Costa Rica Smartsheet A tiempo completo

    at Smartsheet Costa Rica Smartsheet is looking for a** Solutions Engineer **who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects...