Account Manager

hace 3 semanas

San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. A Transparency Onboarding Account Manager will be responsible for onboarding a book of accounts (brands/manufacturers) to the Transparency service ensuring a successful transition and ongoing usage of the service.

Key job responsibilities
As part of this role you will work with brands during the implementation phase as an adviser and project manager ensuring a smooth onboarding experience. You'll also have a great deal of influence on streamlining the operational processes involved in the implementation process by documenting best practices, writing onboarding guides, and advising our product management team on features that will enable self-service. Additionally, you will work with brands to expand ASIN enrollment into Transparency through Account Management driven activities.

A day in the life
The primary focus of this role will be to onboard a book of accounts into the Transparency service, ensuring a successful transition from the sales pipeline into the onboarding pipeline, to complete enrollment into the Transparency program. Through 1 to many email outreach, 1 to many webinars, and 1 to 1 email and phone outreach you will guide brands through the onboarding process. Additionally, you will follow up with high opportunity brands to expand Transparency coverage on additional ASINs and products in a 1 to 1 and 1 to many capacity. Additional work beyond the role's regular scope of responsibility will include SOP creation and process improvement.

About the team
Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers.

We are open to hiring candidates to work out of one of the following locations:

San Jose, CRI

BASIC QUALIFICATIONS

- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms

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