Employee Services Specialist

hace 1 mes


Heredia, Costa Rica British American Tobacco A tiempo completo

BAT is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey

BAT Costa Rica IS LOOKING for A EMPLOYEE SERVICES SPECIALIST

SENIORITY LEVEL: Non-management

FUNCTION: HR

SALARY RANGE:  Competitive salary + excellent benefits + market leading bonus

LOCATION: Heredia, CR

ROLE POSITIONING AND OBJECTIVES

This role is part of GBS HR. The role is responsible for Maintaining good relationships with the main stakeholders, Customer Service Orientation, Orientation towards metrics, Service Level Agreement (SLA), Process Accuracy, Follow the processes according to the Operating Procedures.

Reports to: Team Lead Employee Admin.

Geographic Scope: Latam South region.

WHAT YOU WILL BE ACCOUNTABLE FOR

Carrying out high-level Data Administration on a day-to-day basis within HR systems environment. Responsible for ensuring master data accuracy for payroll payments. Ensuring processes are followed within the BAT standards. Troubleshoot master data issues and execute master data changes as needed to meet business needs. Maintaining accurate records and documentation of creation and changes to master records in order to comply with audit requirements. Fully understanding the effects of master data settings on how the system performs so that processes work and meet the customer’s needs. Process clients´ daily matters that are received with a high-quality service. Ensuring the correct Internal Control process by month and the respective documentation for audit purposes and procedures.

CAN THIS BE YOUR FUTURE ROLE?

Do you have experience in HR and shared services centers? Are you Proficient in English? Are you skilled with MS Excel?

ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE

1 or more years of experience in similar roles. Experience in data warehousing and reporting technologies. Database skills. Must have proven ability to work in a high-pressure, fast-paced environment. Teamwork, proactive, open to feedback. Experience with MS Office tools and data manipulation tools, Excel or another database, etc. English (Intermediate-Advanced). Bachelor’s Degree (or currently studying) in Engineering, Business Administration, Human Resources, or a related field.

BENEFICIAL

SuccessFactors Knowledge. SAP Knowledge. Service Now Knowledge.

WE ARE BAT

At BAT, we are committed to our Purpose of crafting A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

Global Top Employer with 53,000 BAT people across more than 180 markets Brands sold in over 200 markets, made in 44 factories in 42 countries Newly established Tech Hubs building special capabilities for innovation in 4 strategic locations Diversity leader in the Financial Times and International Women’s Day Best Practice winner Seal Award winner – one of 50 most balanced companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity, and partnership underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference



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