Partner Specialist

hace 2 semanas

Escazu, Costa Rica Cognizant A tiempo completo

Team Lead - Adv

Qualification :

Graduate (exclusion :

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility :

Stakeholder/Business Management :

'• They would be required to interact with customers (internal / external) to meet process deliverables. • Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.

Customer Relationship Management :

• Provide information, educate customer, troubleshoot, probe and fix issues. • Follow up on Waiting/Open issues, feedback and coaching. • Conduct Quality audits and review of teams’ performance.

People/Team :

• Conduct Huddles and Team meetings. • Contribute to and participate proactively in knowledge sharing sessions. • Participate and contribute to organizational activities. • Act as a buddy for New Hires. • First level reporting. • Conduct peer reviews. • Conduct refresher training. • Collate team performance data for reporting purposes as and when requested by Process and Team Lead.

• In the absence of the PL and TL, perform the following tasks when assigned :

i Handle escalation calls. ii Manage service levels on a daytoday basis. • Provide coaching and feedback for improvement.

Must Have Skills

Customer Service

Good To Have Skills

Speaking English

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 01 2024

  • Partner Specialist

    hace 2 semanas

    Escazu, Costa Rica Cognizant Technology Solutions A tiempo completo

    Team Lead - AdvQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: '• They would be required to interact with customers (internal / external) to meet process deliverables. • Creating medium/complex design concepts for presentations/print/web/Rich...

  • LATAM Medical Clinic Service Delivery

    hace 2 semanas

    Escazu, Costa Rica Citi A tiempo completo

    The Comp & Benefits Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...