Partner Specialist

hace 2 semanas

Escazu, Costa Rica Cognizant Technology Solutions A tiempo completo

Team Lead - Adv

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

  • '• They would be required to interact with customers (internal / external) to meet process deliverables.
  • • Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.

Customer Relationship Management:

  • • Provide information, educate customer, troubleshoot, probe and fix issues.
  • • Follow up on Waiting/Open issues, feedback and coaching.
  • • Conduct Quality audits and review of teams’ performance.

People/Team:

  • • Conduct Huddles and Team meetings.
  • • Contribute to and participate proactively in knowledge sharing sessions.
  • • Participate and contribute to organizational activities.
  • • Act as a buddy for New Hires.
  • • First level reporting.
  • • Conduct peer reviews.
  • • Conduct refresher training.
  • • Collate team performance data for reporting purposes as and when requested by Process and Team Lead.

• In the absence of the PL and TL, perform the following tasks when assigned:

  • i Handle escalation calls.
  • ii Manage service levels on a daytoday basis.
  • • Provide coaching and feedback for improvement.

Must Have Skills

  • Customer Service

Good To Have Skills

  • Speaking English

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