Sales Manager CR

hace 2 semanas

San José, Costa Rica TD SYNNEX A tiempo completo

Manages attainment of sales goals by region.  Develops long-term sales strategies. Oversees  the  development of current supervisors and sales representatives. Participates in strategic division initiatives. Ensures consistent employee management practices across the inside sales department. Fosters cross-departmental teamwork and communication. Provides department -wide direction in support of the divisions long-term strategies. Ensures timely completion of all projects and responsibilities. 

Essential Duties and Responsibilities:
  • Works with the Sales Director to develop and execute annual business plans.

  • Assigns quarterly sales goals by territory.

  • Communicates job responsibilities to staff via MBO's.

  • Develops quarterly plans with outside sales for territory development.

  • Presents quarterly business plans at team level.

  • Manages 100% attainment of Sales, GP$, GP% and corporate special goals.

  • Maintains excellent customer and vendor relationships.

  • Interfaces with departmental Director to ensure cross-corporate teamwork.

  • Oversees strategic projects for division growth.

  • Provides sales with the tools needed, such as slippage reports, Credit Utilization, descending reports, new Customers reports, leads, and customer focuses, and the process to utilize them.

  • Develops motivational strategies and TD Monthly/Quarterly sales promotions. Continues to work with PM and Vendors for sales promotions.

  • Oversees Employee Development activities, including quarterly one-on-one "feedback" meetings with all employees, quarterly service observations, and reward and recognition programs for top employees.

  • Sets up meetings with support departments and holds sales and staff meetings in order to improve communication within the department.

  • Responds to escalated customer issues to ensure satisfactory resolution.

  • Maintains strategic vendor relationships.

  • Addresses escalated personnel issues prior to HR involvement. Ensures timely resolution of employee issues and consistent actions across regions.    

 
Additional Duties and Responsibilities:

Performs other additional duties as assigned.  
Meets punctuality and attendance standards.   

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • Able to adjust readily to change and adapt as needed.
  • Able to analyze and resolve complex issues and problems in a sound and timely fashion.
  • Able to foster win/win situations and ensure productive resolutions of conflict.
  • Able to build solid, effective working relationships with others.
  • Able to coach others in the development of their skills.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to display assertiveness and a high level of self-confidence.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to identify needs and opportunities and develop action plans to address.
  • Able to maintain a positive attitude in the face of criticism, rejection, or failure.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results. 
  • Able to sort through numerical information and recognize trends and details.
  • Able to supervise, train, and evaluate the performance of subordinates.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
 
Minimum Educational/Experience Requirements:4-year college degree from an accredited university plus the established minimum requirements for the position.
  
Additional Education/Previous Experience Recommendations:

  •  Working knowledge of systems / applications.
  • Demonstrates creativity in problem solving.
  • Advanced level of judgment and decision making.
  • 4 year degree; and 5-7 years relevant sales management experience.  
  
Working Conditions:

  • Professional office environment.

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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