Sea Logistics Customer Care Specialist

hace 2 semanas


San Jose, Costa Rica Kuehne+Nagel A tiempo completo
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

Your Responsibilities

Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
Shipment Management: Qualification and entry of customer orders into the operational execution process
Complaint Management
Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
Customer On boarding: Inclusion and transfer of customer requirements into the systems; Accompanying (initial) customer order
Customer Data Management: Maintenance and integration of customer data in the systems.
Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support).
Reporting (creating, refining and reviewing reports).

Your Skills and Experiences

University Degree in ADM, COMEX, IR or alike.
Sea Logistics and Freigh Forwarding experience.
Experience with direct contact with customers.
Advanced English skills.

  • San Jose, Costa Rica KUEHNE + NAGEL A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...


  • San Jose, Costa Rica Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front...


  • San José, San José, Costa Rica Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus well as serve as provide excellent customer...


  • San José, Costa Rica The Coca-Cola Company A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...


  • San José, Costa Rica Coca-Cola A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • Fuel Logistics Specialist

    hace 3 semanas


    San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Fuel Logistics Specialist

    hace 4 semanas


    San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, Costa Rica Nearlinx A tiempo completo

    As the Global Logistics and Procurement Specialist, you will be responsible for overseeing the end-to-end logistics process, managing global procurement activities, and cultivating strong vendor relationships to support the company's operational efficiency and growth. This role requires a strategic thinker with excellent organizational skills, a keen eye for...


  • San Jose, Costa Rica Johnson Controls A tiempo completo

    The Product Logistics Coordinator will oversee portions of the order fulfillment lifecycle as it relates to product logistics, distribution tracking & remediation for installation projects. This position relies on adaptive learning, analytical and organizational skills to monitor, track and report on the progress of the product order shipments, logistics,...


  • San José, Costa Rica Emerson A tiempo completo

    **Responsibilities** - Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems - Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer - Using the...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    **Company Description** - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...

  • Support Specialist

    hace 1 día


    San José, Costa Rica Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Ff Pharmacy Rep

    hace 6 días


    San José, Costa Rica NOV PHA Logistics PAN A tiempo completo

    Promote Novartis / Sandoz portfolio and services to customers by providing information and education that enables optimized patient outcomes - Promotes Novartis portfolio and services by providing the latest, relevant and authorized data, key messages and disease information to the right customer at the right time, to support HCP decision making and optimize...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...