Sr. Customer Experience Technical Consultant

hace 7 días

Heredia, Costa Rica ServiceNow A tiempo completo
Job Description

ServiceNow is currently seeking Senior Consultants to be responsible for the successful delivery of ServiceNow’s Customer Service Management (CSM) solutions and services, in a client consulting environment. 

The Consultant will be responsible for delivering Industry best practices around Customer Service, Field Service, Knowledge and Contact Center processes, across functional silos, geographic and business unit boundaries. This role will be responsible for provide subject matter expertise within the industry.  

What you get to do in this role:

  • Subject Matter Expert on the delivery of CSM platform
  • Lead all technical aspects of project delivery and solution delivery including:
  • Application UI Configuration
  • Workflow Configuration
  • Development of required client specific reporting
  • Development of requirement integration components (SSO, LDAP, etc.)
  • Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platform
  • Be a lead member of the overall implementation project team
  • Be the Subject Matter Expert on CSM best practices, including the Field Services Management (FSM) and Knowledge Management applications.
  • Prepare all client facing and internal deliverables that are technology related
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

 


Qualifications

 

In order to be successful in this role, we need someone who has:

  • Proven experience as a key technical resource leading the development of solutions in client environments
  • Experience of WebServices, API’s, Database-level integrations/ETL
  • Windows/Linux Operating System, Virtual machine configuration and connectivity
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
  • Strong communication skills (both written and verbal)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles  

 



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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