Call Center Agent

Hace 3 meses

Heredia, H, Costa Rica Bill Gosling Outsourcing Jornada completa
Company Description Bill Gosling Outsourcing is a tech-enabled BPO company with over 70 years of expertise, offering AI-driven and technology-powered solutions to enhance customer experiences. Partnering with enterprises across Banking, Financial Services, Utilities, Automotive, Insurance, and Consumer Services, the company delivers results-oriented services in accounts receivable management, customer experience, and sales. With a global team of more than 5,900 professionals across North America, the UK, the Caribbean, and Asia, Bill Gosling Outsourcing blends human expertise with AI tools to provide exceptional ROI, compliance, and customer service outcomes. As a strategic partner, the company enables businesses to scale smarter, operate efficiently, and achieve sustainable growth. Role Description This is a full-time on-site role for a Call Center Agent located in Heredia, Costa Rica. The Call Center Agent will be responsible for providing excellent customer service, handling customer inquiries, and ensuring customer satisfaction during every interaction.

Key responsibilities
include managing incoming calls, resolving customer concerns, providing accurate information, and maintaining professionalism in all communications. Qualifications
- Strong customer service and customer support skills, with a focus on achieving high levels of customer satisfaction
- Effective interpersonal skills to communicate and engage customers in a professional and courteous manner
- Proficiency in computer literacy, including navigating different software and maintaining accurate records
- Prior experience as a Customer Service Representative is an asset
- Ability to work effectively in a fast-paced, team-oriented environment
- Fluency in English and Spanish is an advantage
- High school diploma or equivalent education level required