Trilingual CS Specialist

Qualfon Costa Rica is actively hiring Trilingual Customer Service Specialists
- Canadian
- English, and Spanish. The ideal candidate provides a service experience that exceeds expectations and makes it easy for customers to be ambassadors of our brand. In this role, the employee takes calls and emails from customers, answering questions or addressing any concerns they may have. Their duties include handling many inbound calls, chats, or emails from customers, listening to customers' needs or issues, and providing helpful solutions to their problems. OUR MISSION Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
• Further your education and earn a college degree through the Qualfon University program
• FREE access to personal and professional support through the Qualfon care coaches’ program
• Medical, dental. vision benefits and life & accident insurance
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• Paid training
• Employee discounts
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Qualfon is dedicated to ensuring all team members have Fun@Work

KEY RESPONSIBILITIES
• Researches and resolves all customer inquiries and requests coming via inbound calls, e-mails, or chats.
• Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.
• Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
• Performs advanced hardware troubleshooting including installation and wiring support.
• Provides advanced support regarding systems and applications.
• Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
• Documents technical customer issues into notes that are consumable by other users.
• Follows up with customer needs and team lead requests.
• Cooperates with special projects. QUALIFICATIONS
• Advanced English Speaker. Fluent in verbal and written English B2+
• Advanced French Speaker. Fluent in verbal and written French B2+
• Excellent customer service skills
• Strong conflict resolution skills
• Attention to detail
• Communication and interpersonal skills
• Proficiency in MS Office
• High School Diploma
• Communication and interpersonal skills
• At least six months of call center experience
• Understanding of beauty products and beauty care is a MUST. EMPLOYEE BENEFITS
· Costa Rica mandatory benefits.
· Scholarship program at Qualfon University (Rochat School of Business).
· Care Coach program.
· Free access to online learning platforms (LinkedIn and Coursera).
· Medical benefits through MediSmart for full-time employees.
· Competitive wages plus bonus.
· Opportunities to earn additional income through incentives.
· Values-driven organization.
· Referral bonus EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.