Renewal Support Specialist

hace 1 semana


San José, San José, Costa Rica BayOne Solutions A tiempo completo $40.000 - $80.000 al año

Position: Renewal Support Specialist

Location: San Jose, Costa Rica - Hybrid

Duration: Full Time

Job Description:

Improve Partner behavior on Renewal Intent Capture (NEW vs. RENEW)

Improve Organic Renewals through CCW-R(Commerce/ERP tool) and Subscription User Interface(SUB-UI) through partner enablement.

Support Partners to identify the right renewal reference during Quoting.

Validating Available to Renew(ATR) value, Renewal References(what is driving the renewal), and requesting correction of invalid data

Create Quotes & attach Quotes to Opportunities

Notifying Renewal Managers(RM) when CCW-R/SUB-UI were not used for renewals by Partners.

Support top incremental Annual Contract Value(iACV) and attrition deals.

Minimum Requirements: ("Must have" Qualifications)

  1. BA/BS degree

  2. 2+ years of business experience

  3. Excel Skills with Pivot Tables, xLook Ups, and Macros

  4. Strong communication skills.

  5. Experience working with multiple sources of data, comparing the sources, summarizing the findings in pivot tables, and/or vizualizations

Preferred Skills

  1. Experience with Data Visualization tools like Tableau, Thoughtspot, PowerBi, Excel

  2. – Account details and renewal opportunities functions

  3. Business Objects



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