Renewal Support Specialist
hace 1 semana
Position: Renewal Support Specialist
Location: San Jose, Costa Rica - Hybrid
Duration: Full Time
Job Description:
Improve Partner behavior on Renewal Intent Capture (NEW vs. RENEW)
Improve Organic Renewals through CCW-R(Commerce/ERP tool) and Subscription User Interface(SUB-UI) through partner enablement.
Support Partners to identify the right renewal reference during Quoting.
Validating Available to Renew(ATR) value, Renewal References(what is driving the renewal), and requesting correction of invalid data
Create Quotes & attach Quotes to Opportunities
Notifying Renewal Managers(RM) when CCW-R/SUB-UI were not used for renewals by Partners.
Support top incremental Annual Contract Value(iACV) and attrition deals.
Minimum Requirements: ("Must have" Qualifications)
BA/BS degree
2+ years of business experience
Excel Skills with Pivot Tables, xLook Ups, and Macros
Strong communication skills.
Experience working with multiple sources of data, comparing the sources, summarizing the findings in pivot tables, and/or vizualizations
Preferred Skills
Experience with Data Visualization tools like Tableau, Thoughtspot, PowerBi, Excel
– Account details and renewal opportunities functions
Business Objects
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