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Direct support of all pathology accounts, including onboarding, daily customer support, logistical and pathology report delivery troubleshooting. (ring groups as defined by supervisor.) Meet and exceed departmental expectations of quality and productivity. Enter sales orders into the ERP computer system without delay. Consult with production, warehouse, and carriers to expedite or trace missing or delayed shipments and provide an immediate resolution to the customer. Identify, define, resolve and document customer service complaints to assist in preventative and corrective actions. Manage department resources to ensure proper support to customers. Create, modify, implement and train on business to ensure quality customer interactions. Serve as the first point of escalation for complaint management and/or issue resolution for the PathCare Team Establishes and promotes a work environment that supports the Quality Policy and Quality System. University degree bachelor's or above in Economics, procurement, Business administrator, Accounting, Commerce, law or any related field. 2 + years or prior shared services / outsourcing; medical devices company supply chain function & applications eg SAP, ESKER, imaging & OCR solutions (desirable). International experience - Self-awareness of communication styles and cultural / global differences Excellent interpersonal skills, ability to influence and communicate through different lawyers in the organization Analytical skills and business mindset Highly detailed, structured and organized English Level C % Please submit Resume in English
