Online Casino Manager

hace 4 días

Alajuela, Alajuela, Costa Rica Technology Support A tiempo completo

Role description

We are looking for a Casino Manager to lead our Casino Department, ensuring operational excellence, customer satisfaction, and continued growth. You will oversee a team of casino agents and work closely with providers, account managers, and internal departments. This is a leadership role for someone who thrives in a fast-paced, evolving industry.

Key Responsibilities


• Lead and manage the casino team, including scheduling, performance, and development.


• Drive casino strategy: optimize products based on popularity, profitability, trends, and customer insights.


• Oversee integration of roadmaps, coordinating with development and project management.


• Manage provider relationships: handle negotiations, agreements, and compliance processes.


• Ensure a smooth, bug-free customer experience for both white labels and end customers.


• Oversee marketing initiatives, including bonus strategies, lobby design, and promotional campaigns.


• Monitor financial accuracy: review payouts, investigate invoices, and oversee VIP and cashback processes.


• Deliver consistent reporting on profitability, customer behavior, and operational trends.


• Collaborate with interdepartmental teams (Customer Service, Cashier, Sales, and Upper Management).

What We're Looking For


• Proven experience in online casino management or a similar leadership role.


• Strong knowledge of casino operations, compliance.


• Excellent leadership and Skilled in managing KPIs such as Win/Loss, player activity, and volatility while ensuring sustainable growth and risk control


• Proven ability to lead cross-functional teams, optimize player performance, and translate data insights into actionable operational strategies


• Adept at managing high-pressure environments, driving transparency, and aligning casino performance with business objectives


• Analytical mindset with the ability to interpret reports and adjust strategy accordingly.


• Strong communication and negotiation skills.


• Familiarity with QA, gamification tools, and BI/reporting systems is a plus.

About Us

For more than 25 years, we've been offering different growing online gaming products. Over the last 2 years, our expansion has accelerated, adding more games and tools to deliver an engaging customer experience. Our Casino Department is at the heart of this success, driving strategy, operations, compliance, and innovation across our brands and white labels.

Benefits?


• Be at the center of a fast-growing, innovative casino department.


• Work with a passionate, collaborative team.


• Opportunity to shape product growth, customer experience, and provider partnerships.

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