Supervisor de Alimentos y Bebidas

**Venue Manager** **Job title** F&B Venue Manager **Department** Operations **Location / Reporting to** All Locations / GM, Ops Manager, Location Leader **Type/Duration of contract** Indefinite **General Description** **Who we are** Selina’s mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections. Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working developments that enable travelers to seamlessly live and work abroad. **What the role is** The F&B Venue Manager is in charge of the day to day management and results of the F&B Venue, including: delivering the F&B strategy, revenue generation, cost control, people development, quality control, daily cash reconciliation, health and safety standards, execution of events, and ensuring the F&B operation is profitable. **+Responsibilities** **Venue Profitability**: - Manage the Venue P&L: hit revenue targets, control labor margins and manage cost of sale ratios against budget - Manage Purchase Orders, negotiate rates with vendors/contractors/suppliers, ensure timely payments, communicate with the accounting department - Manage the venue’s software systems: POS, Inventory, and Pricing systems - Regular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation. - Collaborate with other departments (Rooms, Sales, Experience, Marketing, etc) to implement on-brand promotions designed to increase revenue. Ensure Customer Experience is seamless for hotel guests and visitors alike. **Venue Operation**: - Recruit, onboard, and train all venue staff. - Ensure high level customer service is achieved, as measured by Customer Satisfaction Surveys (KEPSLA) and Online Reputation Index. - Conduct Daily Standup with staff to review targets, challenges, events and day-to-day issues - Greet customers and offer support on customer complaints and queries - Ensure cleanliness of the venue at all times and compliance with required industry and company protocols - Ensure full compliance with health and safety legislation and licensing laws - Complete all reports and analysis requested. Attend regular meetings to learn new initiatives and report on progress. - Ensure the venue follows all brand guidelines - Manage all maintenance protocols (preventive and repairs) - Ensure security is effective for guests, connectors, and loss prevention **Venue Events**: - Curate and Execute a schedule of events for the venue with the destination team. Full accountability for the successful operational execution of events: revenue, cost control, profiltibility, venue-level contribution margin. - Support DJs and artists scheduled for the location. In charge of Artist Relations as well as sound and visual equipment maintenance and operation. - Decorate venue with brand approved concepts - Deliver events on time, within budget - Ensure the Sales, Marketing, and Social Media team have knowledge of all F&B activations through the calendar year. - Support the creation of content and delivery of Social media engagement initiatives. - Identify and manage partnerships with brands that enhance the venue and Selina brand and help to offset costs in the venue. Bring brand-approved sponsors to the venue. - Work with Brand-approved Influencers to increase revenue and reputation - Build a network in the local community and curate relationships with community leaders and opinion leaders **Requirements (language, years of experience, area of experience, specific knowledge)** - Fully Bilingual (English and local language) - Strong organization and time management skills - Previous management or department head experience < 3 years - Previous stock management experience - Previous scheduling experience - Experience building and costing menus - Previous cash reconciliation experience - Demonstrates a good understanding of P&L statements - Experience planning and managing events - Cultural fit and community engagement - Local supplier and vendor network **What you can expect** - Competitive salary - A share of the profit you Generate - No dress code - Pet-friendly (as long as your pet is friendly) - Multiple online training opportunities - Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring - Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends) - Have your birthday off - Amazing referral program with cash and global holiday packages; we know you hang out with other great people Tipo de puesto: Tiempo completo, Permanente Salario: ₡700,000.00 - ₡850,000.00 al mes Puede trasladarse/mudarse: - Puntarenas, Provincia de Puntarenas: Trasladarse al trabajo sin problema o