Team leader, Operations

hace 2 semanas

San Francisco, Heredia, Costa Rica BCD Travel A tiempo completo $50.000 - $60.000 al año

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Team leader, Operations (Hybrid)
Full time, Heredia, Costa Rica
In this role, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

As a Team Lead, you will

  • Create and maintain a positive and professional learning environment
  • Develop process curriculum by attending conference calls and meetings to identify customer requirements
  • Partner with Team Leaders and operations manager for course deliverables, establish expectations and risks, and determine specific training needs for the staff
  • Create high quality deliverables within projected deadlines
  • Monitor effectiveness of the training program and make recommendations for improvement when necessary
  • Coach and provide support to the staff for the assigned process

About You

  • You have travel industry experience
  • Expert hands-on knowledge on all aspects of the travel reservations process and technology products, including Sabre GDS
  • Ability to understand the big picture and offer suggestions and feedback to improve the overall operation
  • Proven excellence in customer service delivery
  • Working knowledge of all MS applications including Word, Project, Excel, PowerPoint
  • Good oral and written communication skills in English
  • Ability to foster effective teamwork and demonstrates adaptability and flexibility

About Us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

You'll be offered

  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department

  • Customer Service Team leader

    hace 4 días

    San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    Job SummaryJoin our dynamic team as a Team Lead where you will leverage your expertise in customer service and MS Excel to drive impactful solutions. With a focus on IT business support and user experience you will play a crucial role in enhancing operational efficiency and client satisfaction. This work-from-home position offers a day shift schedule...

  • Video Surveillance Technical Support Team Leader

    hace 1 semana

    San Francisco, Heredia, Costa Rica Recluta Talenthunter Latin America A tiempo completo $60.000 - $120.000 al año

    ResponsibilitiesLead and supervise the technical support team to ensure high-quality service delivery.Monitor KPIs and drive performance improvements in productivity and customer satisfaction.Coach, train, and develop team members to strengthen technical and soft skills.Manage workload distribution, ticket queues, and daily operations efficiently.Analyze...

  • Sales Operations Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Movate A tiempo completo

    Job title: Sales Operations ManagerLocation:UltraLag, HerediaEducation:High School DiplomaExperience:3–5+ years in Sales, BPO Operations & Customer ServiceNo of Openings:1Summary:We are looking for a highly experienced Inbound Sales Program Operations Manager to lead and oversee the full operation of our inbound sales program. This role requires a strong...

  • Team Lead, MDR Operations

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SentinelOne A tiempo completo $80.000 - $120.000 al año

    About UsAt SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats.From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive...

  • NA RTR Regional Service Leader

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Genpact A tiempo completo ₡60.000 - ₡120.000 al año

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • NA RTR Regional Service Leader

    hace 6 días

    San Francisco, Heredia, Costa Rica Genpact A tiempo completo

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Team Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    Job SummaryWe are seeking a dynamic and experienced Team Manager to lead a multi-functional team that supports a variety of operational processes. This role is critical in driving efficient workflows, delivering outstanding customer service, and maintaining clear and proactive communication with internal and external stakeholders.Responsibilities:Oversee...

  • Sr Site Leader, GenAI Data Serv Ops, AGI-DS Ops

    hace 1 semana

    San Francisco, Heredia, Costa Rica Amazon A tiempo completo $150.000 - $200.000 al año

    DescriptionAmazon is seeking a Senior Site Leader to lead our Amazon General Intelligence Data Services operations in Costa Rica. This is a high-impact leadership role responsible for site strategy, operations delivery, and team development across a large-scale, high-performing organization. The successful candidate will drive productivity, efficiency, and...

  • Team Manager, AGI Data Services, AGI Data Services

    hace 1 semana

    San Francisco, Heredia, Costa Rica Amazon A tiempo completo

    Team overviewInterested in improving the technology and features powering Alexa? Come work with us We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. AGI Data Services' (AGI-DS) mission is to provide high-quality data collection and labelled data for machine learning (ML) technologies. Our team...

  • VP Mgr-Benefits Operations

    hace 1 semana

    San Francisco, Heredia, Costa Rica Moody's Corporation A tiempo completo $185.000 - $325.000 al año

    At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees...