BT Business Operations Lead

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We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

Workday's Business Technology (BT) organization continues its mission to deliver unparalleled value to our business partners and customers. To support this mission, the BT Strategy team is responsible for developing the long-term vision for BT, setting goals and objectives, and ensuring that we have the right plans in place to move with speed at scale. The team collaborates closely with cross-functional teams, business partners, and executives to understand the needs and priorities of the business, and supports the development of strategies that will help BT meet those needs.

About the Role

The BT Operations Governance Lead will be responsible for operational discipline and strong partnership with Corporate Finance. The operations lead will design, socialize, and enforce processes that ensure investment discipline and the integrity of the technology budget. The lead will drive efficiency by minimizing cost variance, strictly governing budget exceptions, optimizing capitalization practices, and ensuring accurate reporting of all financial data related to IT investments. The role will also drive other strategic initiatives to implement a comprehensive Bill of IT, supporting FinOps dashboard etc.

Job Responsibilities (not limited to) :

BT Operations & Control:

• Cost Variance Management: Implement processes for continuous budget monitoring, proactive identification of potential overruns, and rapid intervention to ensure IT spending remains within established tolerance levels.

• Budget Exception Governance: Define, document, and manage a clear, transparent workflow for reviewing and approving all budget exceptions, ensuring executive approval is required for non-strategic or out-of-policy spending.

• Capitalization Alignment: Partner directly with the Finance/Accounting team to ensure technology asset classification (CapEx vs. OpEx) is accurate, auditable, and aligned with company and regulatory accounting policies.

• Financial Data Integrity: Ensure the accuracy, completeness, and consistency of all IT financial data reported.

• Workforce Governance: Define, document, and manage a clear, transparent workflow to ensure workforce execution is aligned with BT workforce strategy.

Strategic Reporting & Transparency:

• Bill of IT Implementation: Lead a strategic program to design, develop, and implement a Bill of IT (BoIT) framework to accurately allocate and charge back technology service costs to consuming business units, increasing accountability and driving usage efficiency.

• FinOps Dashboard Creation: Define requirements for and oversee the creation of a FinOps dashboard that provides actionable, near real-time visibility into consumption spending, utilization rates, optimization opportunities, and cost variance.

• Executive Reporting: Develop and deliver accurate, timely operational reports to the CIO, CFO, and executive committee, highlighting spending trends, risks, and achieving efficiency gains.

Process Governance & Partnership:

• Finance Process Integration: Collaborate extensively with Finance partners (FP&A, Accounting) to integrate IT financial processes seamlessly into the company's overall financial planning and reporting cycles.

• Policy Enforcement: Own and enforce internal IT financial policies, standards, and procedures across all engineering and technology teams.

• Stakeholder Training: Develop and deliver training to IT budget owners and business partners on financial governance best practices, capitalization rules, and effective variance tracking.

About You

Basic Qualifications:

• 10+ years of progressive experience in IT Finance, IT Business Management (ITBM), or Financial Planning & Analysis (FP&A), with significant exposure to technology investments in a software environment.

• 10+ years of experience in accounting principles related to technology (e.g., software capitalization rules, asset depreciation).

• 10+ years of experience implementing and managing complex operational financial processes, including budget control, variance analysis, and exception management.

• Extensive experience with cloud cost allocation optimization tools (e.g., Apptio, Cloudability, native cloud provider tools).

Other Qualifications:

• Excellent collaboration and influencing skills, with a track record of successfully partnering with Corporate Finance teams

• Expert-level understanding of Governance Management principles and the ability to establish and enforce comprehensive governance frameworks for organizational initiatives.

• Proven ability to lead Meeting Facilitation effectively for executive-level meetings and strategic discussions.

• Bachelor's degree in Finance, Accounting, or a related quantitative field. MBA or CPA certification is highly desirable.

Our Approach to Flexible Work
 

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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