Operations Program Manager

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success

Are you passionate about driving operational excellence and enabling leadership teams to focus on what truly matters? Varicent is seeking a Business Operations Specialist to help power our operating model and elevate how we work across the organization.

In this high-impact role, you will coordinate company cadences, support data-driven decision-making, and bring structure, alignment, and visibility through the Value Agenda and Ops Council. You will also lead select process improvement initiatives, ensuring seamless collaboration and operational efficiency across teams.

WHAT WILL YOU DO:

• Own the coordination of Town Hall content: gather inputs, shape agendas, and manage flawless execution.
• Support RTB and GTB forums by preparing agendas, integrating dashboards, tracking actions, and ensuring timely follow-up.
• Continuously refine formats and templates to maximize engagement and impact.

OKRs & Operating Rhythm

• Support ongoing OKR alignment and refinement across functions.
• Monitor progress and drive accountability across leadership forums.

Process Improvement & Projects

• Identify opportunities to simplify cross-functional processes.
• Lead select process improvement initiatives end-to-end.
• Surface risks, blockers, and alignment needs in Ops Council discussions.

Value Agenda & Efficiency

• Provide operational support for Value Agenda tables.
• Track progress and report results to leadership stakeholders.

Data-Driven Decision-Making

• Partner with BI/Analytics teams to prepare actionable dashboards for leadership forums.
• Help embed a data-first culture to inform strategic decisions.

WHAT YOU WILL BRING:

• 5+ years in business operations, Program Management
• Broad, multi-disciplinary experience across areas such as operations, communications,
  strategy, analytics, or process improvement, a true generalist who can flex across different needs.
• Experience supporting leadership communications, including preparing presentations,
  updates, and visual materials (Town halls or other company-wide and exec updates)
• Relevant SaaS background.
• Strong analytical orientation, with the ability to interpret data,
  build simple dashboards, and translate insights into clear decisions and actions.
• Proven ability to design and run leadership forums and cross-functional processes.
• Exceptional communication and collaboration skills with the ability to influence without authority.
• Comfortable thriving in fast-moving, dynamic, and ambiguous environments.
• Bachelor's degree in Business, Operations, or related field preferred.

SUCCESS OUTCOMES:

1–3 Months (Onboarding & Quick Wins)

• Learn and navigate Varicent's operating model, leadership cadences, and forums.
• Establish a recurring schedule of Town Hall topics, rotating hosts, and alignment to business objectives.
• Successfully run at least one Town Hall and provide operational support for RTB/GTB forums.
• Enter and update data to support ongoing leadership meetings, ensuring accuracy and follow-through.

4–6 Months (Operational Excellence)

• Lead at least one special project or tiger team initiative with a clear project plan, milestones, and outcomes.
• Build baseline dashboards for Value Agenda teams (using tools like Replit or Loveable) in partnership with team leads, and provide regular updates.
• Refine and execute on Town Hall, RTB, and GTB formats to enhance strategic focus and execution follow-through.
• Partner with team leads to embed dashboard reviews and updates into the operating rhythm.

7+ Months (Strategic Impact)

• Fully own leadership cadences (Town Hall, RTB, GTB) to ensure seamless execution and outcome-driven discussions.
• Drive measurable efficiency gains by leading tiger teams and cross-functional projects that resolve systemic challenges.
• Ensure Value Agenda outcomes, OKRs, and dashboards are tightly integrated into operating rhythms, providing real-time visibility for leadership.

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email
 
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