Analytics Program Manager

Analytics Generalist & Program Manager

• The Learning organization is learner obsessed, with a mission to build a culture of continuous learning powered by data, innovation, and measurable impact. The Analytics Generalist & Program Manager will play a critical role in supporting the team's analytical operations, ensuring accuracy, accessibility, and adoption of business intelligence tools and insights across the global learning organization.
• This role blends data analytics, business operations, and project management, serving as the bridge between business stakeholders, technical teams, and leadership. The ideal candidate is detail-oriented, proactive, and skilled at balancing technical problem-solving with clear communication and stakeholder management.

Key Responsibilities

• Respond to user inquiries related to data, dashboards, and reports, ensuring timely and accurate support.
• Use Power Query, Power BI, and Excel to query, transform, and model data for actionable insights.
• Build and maintain basic metrics, calculated columns, and measures using DAX or Power Query (M).
• Identify and resolve common bugs or issues in Power BI reports; create and manage work items for escalation.
• Support ongoing improvement of dashboards, datasets, and data pipelines by collaborating with BI developers and data scientists.
• Manage team SCRUM boards, ensuring timely execution of support tickets, development projects, and data science deliverables.
• Coordinate sprint planning, backlog grooming, and project tracking to maintain operational efficiency.
• Collect updates and inputs from other teams to draft concise communications, status reports, and leadership summaries.
• Reinforce governance policies and ensure adherence to project timelines and quality standards.
• Support user adoption of analytics tools through testing, training sessions, and knowledge sharing.
• Develop and maintain user guides, FAQs, and best practice documentation for Power BI and related systems.
• Act as a bridge between business users and technical teams to ensure smooth onboarding and issue resolution.
• Apply or develop familiarity with software development lifecycle (SDLC) best practices, including dev/test/prod environments, GitHub, pull requests, and merges.
• Contribute to structured process improvement initiatives by identifying automation or standardization opportunities.
• Support organizational change management efforts by applying or learning frameworks
• such as the ADKAR model to promote successful adoption of tools and processes.

Required/Minimum Qualifications:

• Bachelor's Degree in Business, Information Systems, Data Analytics, Computer Science,
• or a related field.
• 2–4 years of experience in analytics, reporting, or operations roles.
• Strong proficiency in Power BI, Power Query, Excel, and a working knowledge of DAX.
• Excellent problem-solving and debugging skills for data and visualization issues.
• Solid organizational and communication skills to manage multiple stakeholders and priorities.
• Data Analysis & Visualization (Power BI, Power Query, Excel)
• Project Management & Agile Execution (SCRUM, backlog management)
• Business Communication & Stakeholder Engagement
• Technical Troubleshooting & Quality Control
• Change Management Awareness (ADKAR)
• Continuous Improvement Mindset

Preferred Qualifications :

• Familiarity with GitHub, version control, or software development workflows.
• Experience working in agile environments (SCRUM/Kanban).
• Basic understanding of machine learning, data science projects, or integration with BI
• systems.
• Exposure to organizational change management frameworks such as Prosci or ADKAR.
• Fluency in English; Spanish proficiency a plus.