Manager, Customer Growth Mgr, Shipping

hace 1 semana

San José, San José, Costa Rica Amazon A tiempo completo

Description
This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Manager for the Customer Growth Manager (CGM) Team to lead a high-performing team focused on supporting high-volume shippers within Amazon's Transportation Services (ATS) network. This role requires strong operational oversight, cross-functional collaboration, and people management skills to deliver a world-class shipper experience through a proactive and scalable support model.

The ideal candidate will partner with onshore CGMs to drive process excellence, resolve complex escalations, and ensure consistent service delivery from offshore operations.

Key job responsibilities

  • Lead and manage a team of CGMs, ensuring timely and effective support across six key areas: Pickup Support, Tracking & Delivery Resolution, Billing & Account Management, Claims Assistance, Proactive Account Optimization, and Complex/Cross-functional Escalations.
  • Establish team goals, set performance metrics, and drive accountability to achieve KPIs related to resolution time, customer satisfaction, and operational efficiency.
  • Act as a point of escalation for high-impact or cross-functional issues, coordinating resolution with senior stakeholders as needed.
  • Drive continuous improvement initiatives to optimize workflows, automate repetitive tasks, and reduce shipper friction.
  • Deliver insights from escalations and shipper feedback to partner teams and help inform long-term product, policy, or process improvements.
  • Support offshore transition and operational integration efforts to ensure seamless support delivery and alignment with onshore standards.
  • Oversee the quality and consistency of Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and other proactive communications.
  • Foster a high-performance culture by coaching and developing team members and supporting career growth opportunities.

A day in the life

Engage both internally and externally to Amazon to understand key customer painpoints and generate strategic and impactful solutions.

Basic Qualifications

  • 5+ years of business development, partnership management, or sourcing new business experience
  • Experience building and hiring a sales team
  • 3+ years of management experience

Preferred Qualifications

  • Experience developing efficient and scalable sales operations processes
  • Experience defining sales tech requirements for a CRM such as Salesforce

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Support Services Costa Rica SRL - B20

Job ID: A3129600

  • Customer Growth Manager, Shipping

    hace 3 días

    San José, San José, Costa Rica Amazon A tiempo completo

    This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction...

  • Manager, Customer Growth Mgr, Shipping

    hace 1 semana

    San José, San José, Costa Rica Amazon A tiempo completo

    This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Manager for the Customer Growth Manager (CGM) Team to lead a high-performing team focused on supporting high-volume shippers within Amazon's Transportation Services (ATS)...

  • Manager, Customer Growth Mgr, Shipping

    hace 1 semana

    San José, San José, Costa Rica Amazon A tiempo completo

    DESCRIPTIONThis is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Manager for the Customer Growth Manager (CGM) Team to lead a high-performing team focused on supporting high-volume shippers within Amazon's Transportation Services...

  • Hunter & Researcher, Responsible AI & Customer Value

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...

  • Customer Service Manager

    hace 1 semana

    San José, San José, Costa Rica BettingJobs A tiempo completo

    BettingJobsis currently seeking a Customer Service Manager to lead and scale the Customer Support function of an already successful iGaming company in their Costa Rica office.The Customer Service Manager role is well suited to an individual with experience managing large teams in a customer service environment within the online sports betting or casino...

  • Shipper Success Specialist

    hace 7 días

    San José, San José, Costa Rica Amazon A tiempo completo

    Amazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives strategic innovation to transform the shipping experience...

  • Shipper Success Specialist

    hace 2 semanas

    San José, San José, Costa Rica Amazon A tiempo completo

    Amazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives strategic innovation to transform the shipping experience...

  • Shipper Success Specialist

    hace 5 días

    San José, San José, Costa Rica Amazon Business A tiempo completo

    DescriptionAmazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives strategic innovation to transform the shipping...

  • Shipper Success Specialist

    hace 1 día

    San José, San José, Costa Rica Amazon A tiempo completo

    DESCRIPTIONAmazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives strategic innovation to transform the shipping...

  • Shipper Success Specialist

    hace 1 día

    San José, San José, Costa Rica Amazon A tiempo completo

    Amazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives strategic innovation to transform the shipping experience...