Empleos actuales relacionados con Manager, Customer Growth Mgr, Shipping - San José, San José - Amazon
-
Customer Growth Manager, Shipping
hace 1 semana
San José, San José, Costa Rica Amazon A tiempo completoThis is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction...
-
Customer Growth Manager, Shipping
hace 2 semanas
San José, San José, Costa Rica Amazon A tiempo completoThis is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction...
-
Customer Growth Manager, Shipping
hace 1 semana
San José, San José, Costa Rica Amazon A tiempo completoDescriptionThis is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and...
-
Customer Growth Manager, Shipping
hace 1 semana
San José, San José, Costa Rica Amazon A tiempo completoDESCRIPTIONThis is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and...
-
Customer Success Manager
hace 1 semana
San José, San José, Costa Rica Encora Inc. A tiempo completoImportant InformationLocation: Costa RicaWork Mode: HybridJob SummaryAs aCustomer Success Manager(19118), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications....
-
San José, San José, Costa Rica Microsoft A tiempo completoOverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...
-
Account Manager, Veeqo
hace 1 día
San José, San José, Costa Rica Amazon A tiempo completoDESCRIPTIONDo you have a passion for customer experience? The ability to build rapport with sellers and fix problems? Join our new and exciting Customer Success functionVeeqo is a comprehensive multi-channel shipping and inventory management software, acquired by Amazon in 2021, designed to streamline e-commerce operations for fast-growing businesses. The...
-
Account Manager, Veeqo
hace 3 días
San José, San José, Costa Rica Amazon A tiempo completoDo you have a passion for customer experience? The ability to build rapport with sellers and fix problems? Join our new and exciting Customer Success function Veeqo is a comprehensive multi-channel shipping and inventory management software, acquired by Amazon in 2021, designed to streamline e-commerce operations for fast-growing businesses. The software...
-
Account Manager, Veeqo
hace 1 día
San José, San José, Costa Rica Amazon A tiempo completoDescriptionDo you have a passion for customer experience? The ability to build rapport with sellers and fix problems? Join our new and exciting Customer Success functionVeeqo is a comprehensive multi-channel shipping and inventory management software, acquired by Amazon in 2021, designed to streamline e-commerce operations for fast-growing businesses. The...
-
Web Solutions Customer Support Analyst
hace 5 días
San José, San José, Costa Rica Amadeus Customer Service Center Americas A tiempo completoJob TitleWeb Solutions Customer Support AnalystSummary of the role:Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitality's award winning Customer Support team offers first line support to its global customer base in the hospitality industry. The first...
Manager, Customer Growth Mgr, Shipping
hace 3 semanas
The ideal candidate will partner with onshore CGMs to drive process excellence, resolve complex escalations, and ensure consistent service delivery from offshore operations.
Key job responsibilities
• Lead and manage a team of CGMs, ensuring timely and effective support across six key areas: Pickup Support, Tracking & Delivery Resolution, Billing & Account Management, Claims Assistance, Proactive Account Optimization, and Complex/Cross-functional Escalations.
• Establish team goals, set performance metrics, and drive accountability to achieve KPIs related to resolution time, customer satisfaction, and operational efficiency.
• Act as a point of escalation for high-impact or cross-functional issues, coordinating resolution with senior stakeholders as needed.
• Drive continuous improvement initiatives to optimize workflows, automate repetitive tasks, and reduce shipper friction.
• Deliver insights from escalations and shipper feedback to partner teams and help inform long-term product, policy, or process improvements.
• Support offshore transition and operational integration efforts to ensure seamless support delivery and alignment with onshore standards.
• Oversee the quality and consistency of Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and other proactive communications.
• Foster a high-performance culture by coaching and developing team members and supporting career growth opportunities.
A day in the life
Engage both internally and externally to Amazon to understand key customer painpoints and generate strategic and impactful solutions.
Basic Qualifications:
- 5+ years of business development, partnership management, or sourcing new business experience
- Experience building and hiring a sales team
- 3+ years of management experience
Preferred Qualifications:
- Experience developing efficient and scalable sales operations processes
- Experience defining sales tech requirements for a CRM such as Salesforce
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
