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Systems Engineer- ServiceNow Admin

hace 1 hora

San Francisco, Heredia, Costa Rica Moody's Corporation A tiempo completo

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills And Competencies

  • Minimum 4+ years of hands-on experience with ServiceNow, including implementation, administration, configuration, and basic development.
  • Proficient in working with modules like ITSM, ITOM, Discovery Configurations, CMDB, HRSD, and application configurations such as Virtual Agent, Mobile App, ATF, Agent Workspace, Predictive Intelligence, and Service Portal.
  • Demonstrated expertise in ServiceNow scripting, tool configuration, technical design, and deployment, including core applications such as Incident, Problem, Change, Service Catalog, Flow Designer, and workflows. Experience with system integrations using web services (REST/SOAP), XML, HTML, AJAX, CSS, and JavaScript.
  • Strong understanding of ITIL principles, particularly in Configuration Management.
  • Experience in managing ServiceNow instances, including tasks like delegation of groups, flow designer, workflows, business rules, UI actions, UI policies, ACLs, dictionaries, catalog items, and maintaining/updating existing solutions.
  • Excellent communication, presentation, and writing skills, with strong troubleshooting abilities, programming experience (JavaScript, CSS, HTML/HTML5, AngularJS), and the ability to collaborate effectively with stakeholders and team members.
  • Basic understanding of artificial intelligence concepts, curiosity, and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

  • Bachelor's degree in computer science, Engineering, or other related fields or equivalent professional experience.
  • ServiceNow Certified System Administrator (CSA) certification. Additional certifications like ITIL, CIS, or CAD are a plus.

Responsibilities

  • Platform Maintenance & Upgrades: Ensure the ServiceNow platform is up-to-date with the latest patches and upgrades, while maintaining system stability and performance.
  • User & Role Management: Manage user accounts, roles, and permissions to ensure appropriate access controls across the platform.
  • Integration Management: Support and maintain integrations between ServiceNow and other enterprise systems using APIs, MID servers, or integration hubs.
  • Performance Monitoring & Troubleshooting: Monitor system performance, identify issues, and troubleshoot errors or outages to ensure platform reliability.
  • Documentation & Compliance: Maintain documentation for configurations, processes, and procedures, ensuring compliance with internal policies and audit requirements.
  • User Support & Training: Provide support to end users, including training, troubleshooting, and guidance on how to use ServiceNow effectively.
  • CI Data Correction Requests: Review and apply user-submitted requests to update incorrect Configuration Item (CI) data in the CMDB, ensuring changes are validated and aligned with data governance standards.

About The Team
Our Enterprise Data Management - ServiceNow team is responsible for the enhancement and maintenance of the ServiceNow Platform helping to achieve Moody's strategic goals.We provide key functionality that supports ITSM, ITOM, and ITAM processes, as well as finance, HR, and a wide range of request and workflow solutions. By joining our team, you will be part of exciting work in a global technology organization.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.