GBS Service Delivery Sr. Analyst

Additional Locations:
Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles
Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview.

About The Role
Represents Boston Scientific Pathology as a customer-focused provider of a comprehensive line of products and services to our pathology customers. Provides personal attention and assistance to our internal and external customers and will be responsive to their expressed and unexpressed needs. Provides support to the Pathology Customer Service supervisor and guidance to the PathCare Advocates. Delivers the best diagnostic results possible to help our customers provide the best patient care.

Your Responsibilities Include

• Develop outstanding relationships with Boston Scientific Pathology customers.
• Direct support of all pathology accounts, including onboarding, daily customer support, logistical and pathology report delivery troubleshooting.
• Manage direct communication with Boston Scientific Pathology customers via email and telephone. (ring groups as defined by supervisor.)
• Meet and exceed departmental expectations of quality and productivity.
• Develop a strong partnership with the sales team to identify opportunities for Boston Scientific Pathology customers.
• Enter sales orders into the ERP computer system without delay.
• Consult with production, warehouse, and carriers to expedite or trace missing or delayed shipments and provide an immediate resolution to the customer.
• Consult with IT and coordinate initiation, trouble-shooting, and on-going support for interfaces in support of pathology report distribution and act as the voice of Boston Scientific Pathology for any related issues.
• Identify, define, resolve and document customer service complaints to assist in preventative and corrective actions.
• Manage department resources to ensure proper support to customers.
• Create, modify, implement and train on business to ensure quality customer interactions.
• Serve as the first point of escalation for complaint management and/or issue resolution for the PathCare Team

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Required Qualifications

• University degree bachelor's or above in Economics, procurement, Business administrator, Accounting, Commerce, law or any related field.
• 2 + years or prior shared services / outsourcing; medical devices company supply chain function & applications eg SAP, ESKER, imaging & OCR solutions (desirable).
• International experience – Self-awareness of communication styles and cultural / global differences
• Excellent interpersonal skills, ability to influence and communicate through different lawyers in the organization
• Analytical skills and business mindset
• Highly detailed, structured and organized
• English Level C %
• Please submit Resume in English

Requisition ID:
616692

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

Benefits

• Life-Work Integration
• Community
• Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life's work.