Sr. Support Engineer

hace 7 días


Alajuela, Alajuela, Costa Rica Lorven Technologies Inc. A tiempo completo

Our client is looking
Lead/Sr. Support Engineer / Programmer (Cobol)
for Long Term project in
Costa Rica (Onsite)
Below is the detail requirement.

Role:
Lead/Sr. Support Engineer / Programmer (Cobol)

Location:
Costa Rica

Experience:
8 to 10 years

Skills:
Sr. Cobol Developer

Responsibilities:

The Senior Support Engineer will provide expert-level application and production support for mission-critical mainframe systems. The role requires advanced technical skills in COBOL and other mainframe technologies, Java as well as a strong working knowledge of ITIL processes to ensure efficient incident, problem, and change management. This individual will be a key contributor to maintaining system stability, resolving complex issues, and upholding service level agreements (SLAs).

Expertise in COBOL programming and mainframe environments

  • Java – knowledge or handson
  • Troubleshoot and resolve complex issues related to COBOL programs, Job Control Language (JCL), CICS transactions, and database errors
  • Solid understanding of ITIL methodologies, particularly for Incident, Problem, Change, and Release Management.
  • Provide Level 2 and 3 technical support for mainframe applications, ensuring prompt and effective resolution of incidents.
  • Perform root cause analysis (RCA) for recurring problems and implement permanent fixes to prevent future occurrences, adhering to ITIL problem management standards.
  • Utilize IT service management (ITSM) tools to manage the full lifecycle of incidents, problems, and changes according to ITIL processes.
  • Develop and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs) for support tasks.


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