Senior Business Analyst, Operations Change Management

Senior Business Analyst, Operations Change Management – Santa Ana, Costa Rica

Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join Western Union as a Senior Business in operations Change Management.

Western Union powers your pursuit.

The Sr. Business Analyst contributes to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with a comprehensive understanding of how those responsibilities integrate with the broader goals of the business unit and company. 

Role Responsibilities

• Leading operational readiness initiatives to support the release and roll out process of products and services in the retail field.
• Developing business intelligence reports to support the visibility and analysis process of the behavior of the operations change management work.
• Consistently meeting initiatives' deadlines while completing thorough documentation and information sharing throughout.
• Translating high-level business requirements into operations changes management plans to support the implementation of services and products.
• Acting as a liaison between operational and support departments and teams.
• Identifying and recommending improvements to management.
• Recommending key metrics for tracking performance.
• Developing and maintaining reports, dashboards, and scorecards to track metrics from the different operations change management processes and projects in execution.

Role Requirements

• Demonstrated experience as a Business Analyst with a track record of delivering well-documented business requirements, translating business requirements and working in operations (minimum of 5 years).
• A minimum of 2 years of project management experience and knowledge with the ability to drive or influence projects to successful completion is a must.
• Experience in complex retail financial services organizations with multiple financial products.
• Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision-making, and conflict resolution skills. Ability to interact and communicate effectively, both orally and in writing, with all levels of management.
• Knowledge and experience using Jira Cloud and Confluence Cloud to generate dashboards and report on workload behavior and structure. Also, knowledge in SharePoint, MS Excel, MS Word and Visio Drawing tool along with general familiarity with visual analytic software such as Power BI are preferred.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.