Team Manager, APEx Ops

hace 2 semanas

San José, San José, Costa Rica Amazon A tiempo completo
At Amazon, we are working to be the most customer-centric company on earth. The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing Heavy-Bulky products. The APEx Team Manager will be responsible for coaching, developing, and driving performance and engagement for an operations team handling the end-to-end product and service experience for Heavy-Bulky products.

Key job responsibilities
- Lead an operations team dedicated to ensuring excellence in the end-to-end customer experience for heavy and bulky products.
- Prioritize the support and development of your direct reports.
- Drive team performance and engagement through effective coaching and leadership.
- Plan and execute process improvement initiatives.
- Execute change management strategies.
- Handle internal and external escalations with a high level of customer obsession.
- Build and maintain strong stakeholder relationships.

Basic Qualifications:
- Experience implementing performance goals, monitoring and evaluating against pre-set goals and implementing action plans to resolve performance barriers as needed
- Experience analyzing data and best practices to assess performance drivers
- Work flexible hours as business demands, including overnight, weekends and holidays
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- 6+ months of team management experience within the APEx space.
- Results-oriented mindset with attention to detail.

Preferred Qualifications:
- Experience participating in daily Kaizen events to identify and implement process improvement change initiatives
- Experience in project management
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Bachelor's degree in Business Administration, Management, or related field.
- Knowledge of workforce management systems.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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