Client Onboarding Consultant

hace 2 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo
Company Description

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at to be part of our team.

Our client Onboarding Consultant I ensures a smooth and successful onboarding experience for clients by managing end-to-end implementation projects. You will translate business requirements into technical configurations, sets up platforms and products, and guides clients through go-live. It emphasizes collaboration and continuous improvement while maintaining compliance with company standards. You will report to the Client Onboarding Supervisor.

Job Description

Responsibilities:

  • Analyze contracts and project documentation to define scope and requirements.
  • Review client configurations during quality assurance and create technical build specifications.
  • Configure accounts, platforms, and products, including user provisioning and authentication setup.
  • Troubleshoot and resolve eligibility and provider ID errors, ensuring compliance with EDI standards.
  • Lead onboarding meetings, document important decisions, and keep partners aligned.
  • Recommend process improvements and automation opportunities to enhance efficiency.
Qualifications
  • Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience.
  • 0–2 years of experience in client onboarding, implementation, or related roles.
  • Familiarity with project management tools and methodologies.
  • Strong communication skills and across diverse teams.
  • Proficiency in MS Office and documentation platforms.
  • Commitment to promoting an inclusive, collaborative, and client-focused environment.
Additional Information

Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity. #LI-Remote

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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