Lead ITSM System Administrator

hace 1 semana

San José, San José, Costa Rica Syniverse A tiempo completo $60.000 - $120.000 al año

Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Lead ITSM System Administrator will have analyst and administrator responsibilities for one or several of our Syniverse enterprise-wide systems. In this role you will perform in-depth analysis of situations or data to evaluate variable factors, primarily ensuring data integrity within internal reporting systems. In this role, you must exercise good judgment in selecting methods, techniques, and evaluation criteria in order to obtain and communicate meaningful results and continuous improvement.

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Some of What You'll Do

Duties and Responsibilities: 

  • Management of enterprise-wide system and data (customer related objects, products, users, workflows, validation rules etc.)

  • Define system requirements with internal stakeholders.

  • Maintain data quality in system with routine database cleansing.

  • Provide administrative support to system users and stakeholders on a daily basis.

  • Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide system(s) across functional areas.

  • Plan and directs studies of potential electronic data processing applications and prepares design proposals to reflect cost, time and alternative actions to satisfy existing and future needs of the corporation.

  • Develop test plans and protocols for evaluation of system performance.

  • Conduct analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes.

  • Develop conversion and system implementation plans.

  • Prepare and obtain approval of system and programming documentation.

  • Recommend changes in development, maintenance and system standards.

  • Coordinate system upgrade activity.

  • Train user personnel in the conversion and implementation of the system.

  • Lead internal/external projects by specific request of business partners.

  • Collaborate with stakeholders on technology enablement for business strategies.

Job Requirements:

  • Bachelor's degree in computer science, information technology, or a related field preferred.

  • 5+ years professional experience with BMC Remedy/Helix ITSM software administration, maintenance, and development.

  • 3+ years professional experience with Asset Management, Service Request Management, and Change Management.

  • ITIL V3 or V4 Foundation certification required.

  • BMC Certified Professional or BMC Certified Administrator preferred.

  • Excellent communication and collaboration skills for interacting with IT teams, end-users, and leadership.

  • Attention to detail and the ability to maintain accurate records and documentation.

  • Customer-focused attitude and the ability to provide effective support to users. 

  • Ability to learn and adopt new technologies and thrive in a fast-paced, growing and changing environment.

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

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