Program Manager-Vendor

Title: Program Manager – Vendor & Transition Management (Technology & Managed Services)

Location: Heredia, Costa Rica (Hybrid)

Experience: Minimum 8+ years of relevant experience

About the Role

We are seeking a proactive and detail-oriented Program Manager to lead and support large-scale technology transitions involving Managed Service Providers (MSPs) and System Integrators (SIs) . This role is ideal for a task-driven professional with deep expertise in vendor management, contract governance, transition planning, and global stakeholder coordination .

You will act as the primary liaison between internal technology, procurement, and service delivery teams, ensuring a seamless transition and steady-state handover for our large enterprise customers in the USA technology and engineering space .

Key Responsibilities

Program & Transition Management

Lead end-to-end transition programs for large-scale technology and managed service provider engagements.

Develop and maintain transition plans, milestones, risk registers, and communication plans .

Ensure smooth handover of services , minimizing disruption and aligning with SLAs and contractual obligations.

Coordinate across global teams (engineering, IT, procurement, and finance) to align deliverables and dependencies.

Vendor & Contract Management

Oversee and manage Vendor Management Systems (VMS) such as Fieldglass , ensuring compliance, reporting accuracy, and vendor onboarding/offboarding.

Act as the single point of contact for all vendor performance management , renewals , and governance meetings .

Support contract and SOW management, tracking renewals, expirations, and extensions.

Drive performance reviews, KPI tracking, and corrective action plans for vendor partners.

Stakeholder & Communication Management

Engage directly with USA-based enterprise customers and internal leadership teams to provide status updates, insights, and escalations.

Facilitate cross-functional collaboration between procurement, technology, and delivery teams.

Ensure proactive communication of risks, dependencies, and mitigation strategies.

Process Optimization & Reporting

Drive continuous improvement in vendor and transition processes, focusing on automation, efficiency, and transparency .

Generate and maintain dashboards, transition scorecards, and executive summaries for leadership reporting.

Support audits, compliance checks, and financial tracking related to vendor contracts and transitions.

Required Skills & Qualifications

8+ years of experience in Program Management / Project Coordination / Vendor Management roles within technology, IT services, or engineering industries .

Proven track record managing large-scale transitions or transformations involving Managed Service Providers (MSPs) or System Integrators (SIs) .

Hands-on experience with Vendor Management Systems (preferably SAP Fieldglass , Ariba, or similar).

Strong understanding of contract governance, SLA/KPI management , and procurement processes .

Excellent communication, stakeholder management , and presentation skills (especially with global teams).

Proficiency in MS Project, Excel, PowerPoint , and collaboration tools (JIRA, Smartsheet, or preferred).

Ability to operate independently in a fast-paced, matrixed environment and deliver under pressure.

Preferred Qualifications

PMP, PRINCE2, or ITIL certification.

Experience supporting North American enterprise customers in technology or engineering domains.

Exposure to transition governance frameworks and MSP operating models .

Working knowledge of financial tracking , budget forecasting , and vendor invoicing processes .

Key Attributes

Proactive, accountable, and organized — a true task master who drives results.

Strong interpersonal skills and ability to navigate cross-cultural, distributed teams.

Strategic thinker with attention to operational detail.

Passion for process excellence and continuous improvement.