Program Manager II – M365 Core Platform Fleet and AI Transformation

Multiple Locations, Costa Rica

Date posted

Oct 21, 2025

Job number

1893374

Work site

0 days / week in-office - remote

Travel

0-25%

Role type

Individual Contributor

Profession

Product Management

Discipline

Product Management

Employment type

Full-Time

Ready to take your next big leap and help shape the future of AI-powered cloud infrastructure? If you're looking for a role where your ideas, energy, and drive will have a global impact, the M365 Core Platform Fleet team is where you belong.

Microsoft's hyperscale infrastructure powers the productivity of millions across the globe. The M365 Core Platform Fleet PM team is the strategic force behind this scale, owning datacenter strategy, systems architecture, SKU definition, and capacity delivery.

As a ProgramManager II, you'll join the team that powers the backbone of Microsoft 365, enabling productivity and innovation for millions worldwide. Here, you won't just witness the AI revolution; you'll help lead it. You'll collaborate with top engineers and product leaders to design, build, and optimize the intelligent systems that are redefining what's possible in the cloud.

This is your chance to:

Accelerate your growth by tackling real-world challenges in fleet strategy, automation, and next-generation AI integration.

See your work scale globally, powering solutions that touch lives and businesses across continents.

Be at the center of innovation, helping transform Microsoft's infrastructure into a platform for the next era of AI-driven services.

If you're passionate about technology, eager to learn, and ready to make your mark on the future of cloud and AI, join us and help build what's next.

What Sets You Apart

• You model best practices in product management and inspire others to do the same.

• You have an innovation forward mindset and demonstrate utilization of AI tools

Microsoft 365 (M365) is the fastest growing cloud services business in Microsoft. M365 brings together cloud versions of our most trusted communications and collaboration products like Exchange, SharePoint, OneDrive, and Teams with the desktop suite of Office products in an integrated service offering. Since its launch, the M365 service has made it easier for millions of information workers across the world in small, medium, and large enterprises to use the best of Microsoft's business productivity solutions through the cloud. The service now extends these same capabilities to our consumer communication and collaboration products.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelor's Degree AND 2+ years experience in product/service/program management or software development
• OR equivalent experience.
• Interest in AI technologies and their application in operational systems.

Preferred Qualifications:

• Bachelor's Degree AND 5+ years' experience in product/service/program management or software development
• OR equivalent experience.
• 2+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding usage, avoiding churn).
• 2+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, replacing or transforming an established product).
• Familiarity with cloud infrastructure, capacity planning, or service reliability engineering.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Responsibilities

• Be customer obsessed, putting our customers at the heart of all decisions.

• Support product strategy and execution for fleet-wide orchestration and operational optimization.

• Collaborate on systems for lifecycle management, predictive insights, and automated coordination across global infrastructure to deliver scalable, cost-effective solutions.

• Contribute to the integration of AI agents and AIOps capabilities into fleet workflows.

• Author product specifications, planning documents, and critical updates for senior stakeholders.

• Establish durable partnerships with other products, engineering, and support teams across Office, Azure, and Finance to drive execution and end-to-end ownership of complex, cross-organization projects.

• You bring clarity and energy to every meeting, document, and decision.

• You raise the bar on team operations—ensuring follow-ups are tracked, communications are crisp, and stakeholders are informed.

AI-Forward Expectations

• Collaborate on success metrics for AI-driven innovation and ensure it meets quality, security, and ethical standards.

• Work with product management and engineering teams to integrate AI for automation, telemetry, service reliability, and fleet operations.

• Stay current on Microsoft's AI ecosystem and contribute ideas for delivering the best infrastructure for our customers.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.