Contributor Relations Analyst

Position Overview:

The Contributor Relations Analyst will have two primary mandates:  
1. Partnership with and support of the region's Contributor Relationship Managers to aid in the onboarding of new real time data contributions
2. Expert-level support of Refinitiv's existing content contributors.

The Contributor Relations Analyst will be responsible for supporting the Contributor Relations Managers in the maintenance of relationships with multi-level contacts across real time contributed data pricing, including the onboarding and support of financial institutions in providing data contributions to LSEG's platform. Day-to-day workflow will include customer service for multiple data contributors, acting as a liaison with various internal operations teams, and other supportive activities as necessary.

This particular role will have a focus on the support and expansion of the US Structured Note Broker Quote Service and custom baskets which, in addition to the description above, will include:
o Gap analysis and coverage request reviews
o Price Challenges
o Direct collaboration with contributors to source contributions, check pricing, and resolve publishing issues

The ideal candidate will have a solid background in financial markets and excellent communication skills.

Essential Day-to-Day Responsibilities:

• Support relationships with data contributors through regular contact via email and phone

• Assist in the onboarding of new contributed data to expand the contributor base of real time data

• Provide reactive customer support to existing contributors

• Work with our Contributor Operations team in response to customer questions regarding pricing levels and data classification

• Participation in global projects focused on the improvement of our contributed data records and coverage

Additional Information: (e.g. Shift Resource, % work that is development vs. maintenance, etc.)

Qualification:

Education:

BA/BS Business, Economics, Finance or related field or fnancial markets experience

Required Skills (Must have), Necessary industry Experience & associated number of years of experience:

• Knowledge of financial market fundamentals or financial information services

• Superior written and verbal communication skills/excellent interpersonal skills

• Proactive work ethic

• Proficient in Microsoft Office (Word, Excel, Powerpoint)

• Customer focused outlook

• Fluent in both Spanish and English

Desired Skills (Nice to have in addition to the Required Skills), Necessary industry Experience & associated number of years of experience:

• Familiarity with one or more financial information platforms

• Experience with over-the-counter financial instruments

Any Certifications Required:

None

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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