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Accounts Receivable Analyst

hace 17 horas

San José, San José, Costa Rica Workday A tiempo completo

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds.
Our team promotes Workday's Core Values with 'Employees' being the first of them. This is why we:

• Empower you to follow your desired career path & achieve professional and personal goals.

• Encourage work-life balance and wellbeing.

• Are proud to champion equal opportunities for everyone.

We are a global team but that doesn't stop our sense of collaboration, supportiveness and fun

El equipo de Cuentas por Cobrar y Cobros de Workday es un grupo diverso de personas centradas en el servicio al cliente, con una mezcla inestimable de experiencia y formación.
Nuestro equipo promueve los valores fundamentales de Workday, y los empleados ocupan el primer lugar. Por eso nosotros hacemos lo siguiente:

• Capacitarlo para seguir la trayectoria profesional que desee y alcanzar sus metas profesionales y personales.

• Fomentar la conciliación con la vida personal y el bienestar.

• Estamos orgullosos de defender la igualdad de oportunidades para todas las personas.

Somos un equipo global, pero eso no interfiere en nuestro sentido de la colaboración, el apoyo y la diversión.

About the Role

The Accounts Receivable Analyst is responsible for managing a portfolio of customer credit accounts in various capacities within the Accounts Receivable Team which include providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, goal driven, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.

Please apply using an English version of your CV. 

Job Responsibilities include but are not limited to:

  • Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed

  • Interpret customer contract terms and billing schedules

  • Analyze past due accounts, determine the reason for non-payment and recommend the best course of action to resolve the past due balances

  • Assist in reconciling transactions and balances to maintain accurate accounts

  • Assist in the monthly calculation of the bad debt reserve

  • Maintain accounts receivable customer files and records

  • Investigate and resolve customer queries

  • Special projects as assigned

El analista de cuentas por cobrar es responsable de gestionar una cartera de cuentas de crédito de clientes en diversas funciones dentro del equipo de Cuentas por Cobrar, que incluyen proporcionar un servicio excepcional al cliente, solucionar problemas y resolver saldos vencidos y la coordinación con otros equipos funcionales de Workday para ayudar a resolver problemas. El candidato ideal es una persona muy motivada, con iniciativa propia, orientada a lograr objetivos, con excelentes habilidades de comunicación, que disfruta colaborando con personas con talentos muy diversos, en un entorno dinámico y veloz.

Postule enviando su CV en inglés.

Las responsabilidades del puesto incluyen, entre otras:

  • Mantener una cartera de cuentas de clientes que incluya consultas semanales o mensuales sobre facturas para resolver problemas o saldos vencidos, respuesta a consultas de clientes, distribución de extractos de clientes, resolución de problemas de pedidos de compra y realización de conciliaciones de cuentas de clientes según sea necesario.

  • Interpretar las condiciones contractuales de los clientes y los calendarios de facturación.

  • Analizar las cuentas vencidas, determinar el motivo de la falta de pago y recomendar el mejor modo de actuar para resolver los saldos vencidos.

  • Ayudar a conciliar las transacciones y los saldos para mantener cuentas precisas.

  • Ayudar en el cálculo mensual de la reserva para deudas incobrables.

  • Mantener archivos y registros de los clientes de cuentas por cobrar.

  • Investigar y resolver las consultas de los clientes.

  • Realizar proyectos especiales asignados.

About You

Basic Qualifications:

  • 3 + years of experience in Accounts Receivable or relevant customer facing experience

Other Qualifications:

  • Accounting or business degree preferred

  • A genuine passion for customer service

  • Excellent follow-up skills and interest in seeing issues through to resolution

  • Strong analytic and problem-solving skills

  • Organized, detail oriented and accurate

  • Ability to react quickly to change and implement new processes

  • Professional demeanor

  • Demonstrated ability to interface with all levels of management

  • Solutions oriented

  • Excellent oral, written and interpersonal communication skills

  • Proficient in Microsoft Outlook and Excel

  • Experience in GetPaid Collections tool desired

  • Continually evaluates processes and seeks to improve operational efficiencies

Cualificaciones básicas:

  • 3 años o más de experiencia en cuentas por cobrar o experiencia relevante de cara al cliente.

Otras cualificaciones:

  • Preferentemente, título universitario en contabilidad o negocios.

  • Auténtica pasión por el servicio al cliente.

  • Excelente capacidad de seguimiento e interés por resolver problemas.

  • Excelentes habilidades analíticas y de resolución de problemas.

  • Persona organizada, detallista y precisa.

  • Capacidad para reaccionar rápidamente ante los cambios y aplicar nuevos procesos.

  • Comportamiento profesional.

  • Capacidad comprobada para relacionarse con todos los niveles de gerencia.

  • Orientación a las soluciones.

  • Excelentes habilidades de comunicación oral, escrita e interpersonal.

  • Dominio de Microsoft Outlook y Excel.

  • Preferentemente con experiencia en la herramienta GetPaid Collections.

  • Capacidad para evaluar continuamente los procesos y trata de mejorar la eficacia operativa.



Our Approach to Flexible Work
 

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

At Workday, we value our candidates' privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. 

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.