Commercial Contracts Analyst

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

We advance science so that we all have more time with the people we love.

The Opportunity

We are looking for a Commercial Contracts Analyst to join our Roche Service Solution (RSS) team in Costa Rica, supporting Genentech's US-based Channel & Contract Management division. In this role, you will manage the full lifecycle of contract operations for various US customers, including healthcare providers, payers, and government accounts, ensuring quality, efficiency, and compliance. This position requires strong collaboration with cross-functional stakeholders, proficiency in navigating complex systems and processes, exceptional communication skills, and a focus on speed, accuracy, and continuous improvement.

Responsibilities

• Collaborate with cross-functional teams and stakeholders to resolve customer issues and communicate contract details effectively.
• Handle customer requests and inquiries with urgency, demonstrating a strong customer-centric approach.
• Manage and maintain accurate contract information in systems, ensuring precision and attention to detail.
• Research and validate customer data to confirm program eligibility.
• Calculate, validate, and process customer payments accurately and efficiently.
• Support training efforts on contracting procedures, tools, and systems.
• Ensure strict adherence to all relevant laws, regulations, and company policies.

Who you are

• Bachelor's degree and 2+ years of experience in commercial functions such as operations, contracting, or customer experience, with strong communication and issue resolution skills.
• Advanced Business English proficiency (C1 level or higher) and excellent professional written and verbal communication skills.
• Proven ability to work effectively in dynamic, customer-focused environments with tight deadlines, ensuring speed, accuracy, and attention to detail.
• Strong problem-solving, collaboration, time management skills, and a continuous improvement mindset, with the ability to quickly master complex systems and processes.
• Proficiency with Google Suite, Microsoft Suite, AI tools, CRM solutions (e.g., Salesforce), and similar tools to support operational tasks.

Preferred Qualifications:

• Experience in customer facing and sales team facing roles with companies in healthcare, technology, manufacturing or related industry.
• Knowledge of CRM, revenue management systems and reporting tools that support contract operations.
• Project management experience and familiarity with project management techniques.
• 3+ years of experience in commercial functions (e.g., operations, contracting, strategy implementation, customer experience) with demonstrated strengths in communication and issue resolution.
• Strong numerical and analytical proficiency (e.g., expertise in using gSheets, Excel; data analysis).
• Familiarity with US healthcare contracting and collaborating with remote US-based stakeholders.
• Proactive problem-solver with a strong analytical mindset and a track record of identifying and implementing process improvements.

Relocation benefits are not available for this job posting.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.