Remote Maintenance Operations Supervisor

hace 2 días

San José, San José, Costa Rica GC Realty & Development A tiempo completo

If you're someone who thrives on structure, communication, and results - and you aren't afraid to hold people accountable - this role was made for you.

Are you:

  • Confident leading others, setting expectations, and ensuring your team follows through?
  • Skilled at giving clear, direct feedback and guiding technicians toward better performance?
  • The kind of person who owns your results and takes pride in delivering high-quality work every single day?
  • Someone who naturally keeps things organized and enjoys creating systems that make operations run smoother?
  • Able to stay level-headed and solution-focused when things get busy or unexpected issues pop up?

As our Remote Maintenance Operations Supervisor, your primary responsibility is to lead and manage a team of field technicians. You'll set expectations, coach in real time, and ensure your team delivers high-quality work on schedule.

You will also coordinate maintenance operations by assigning work orders, prioritizing urgent requests, and keeping communication flowing between technicians, residents, and internal teams.

What We Offer

  • $10 USD/hour starting base pay + up to 20% monthly performance compensation

  • Annual professional development reimbursement

  • Fully remote position with a supportive, high accountability team

  • 10 days of accrued PTO in the first year + 6 U.S Holidays + Your Birthday off

Key Responsibilities

Leadership & Performance Management

  • Set daily expectations around routes, communication, and documentation
  • Coach technicians to improve their performance and professionalism
  • Hold your team accountable to metrics like response time, completion rate, accuracy, and documentation
  • Address issues such as missed appointments, delays, or incomplete notes/photos
  • Document performance concerns and partner with leadership on corrective action

Dispatching & Operations

  • Assign and prioritize work orders based on technician skill set, urgency, and geography

  • Monitor real-time progress and make necessary adjustments

  • Communicate with residents to confirm appointments and manage expectations

  • Review timecards, materials, and notes for accuracy before closing out work

  • Track KPIs and identify opportunities for process improvement

  • Collaborate with the maintenance leadership team on scheduling, routing, and resource allocation

Required Qualifications

  • 5+ years of dispatching/scheduling experience
  • Experience dispatching 3-5 technicians simultaneously
  • At least 3 years of people leadership experience in a performance drive environment
  • Solid knowledge of maintenance operations (material cost, labor, repairs, etc)
  • Strong English communication skills, both written and verbal.
  • Reliable high-speed internet connection Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone.

Preferred Qualifications

  • Familiarity with awork order/field service management system
  • Experience coordinating high-volume work orders
  • Experience working with KPIs, and Performance dashboards
  • Experience in a customer service-oriented role
Ready to Join our High-Performing Team?

If you're ready to lead a technician team and own daily operational success, we want to hear from you.

Any employment offer is contingent upon the successful completion of a criminal background check, and professional reference checks.

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