Salesforce Case Management Specialist

Key ResponsibilitiesCase Assignment: Monitor the case queue within Salesforce and promptly assign cases to the appropriate support teams or individuals, or reach out to the correct Support Manager for assistance.SLA Management: Ensure all high-priority cases receive a first response within the defined service level agreement (SLA) by adding initial comments...

Required Qualifications:Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).2–4 years of hands-on Salesforce Administration experience.Salesforce Certified Administrator (ADM-201) required; Advanced Administrator (ADM-211) preferred.Strong understanding of Salesforce data model, security model, and...

Who are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. ...

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...

The Patient Data Specialist is responsible for managing patient implant and device-related data across multiple regions (US, Canada, Australia, and Europe). This role ensures accurate and timely data entry, case tracking, and cross-functional collaboration to support patient care, compliance, and operational efficiency.Necessary...

HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.The HR Connect NAM Inquiry Management Specialist processes...

We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

We are seeking a Senior Salesforce Developer who can gather and define business requirements and translate them into custom Salesforce solutions. This role bridges the gap between business stakeholders and technical teams, ensuring smooth implementation and high user adoption.About First FactoryWe are a software development company with over two decades of...

We're looking for a highly organized and detail-oriented Support Case Assigner to join our team. In this role, you will play a critical part in our customer support operations by ensuring that high-priority and unassigned cases are assigned efficiently and quickly in Salesforce (our CRM). You'll be the initial point of contact for cases logged by our...