Client Technical Support
hace 2 semanas
Job description:
About the role:
The Technical Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.
A day in this role:
- Troubleshoot product and technical issues.
- Determine severity and scope analysis of issues, inquiries and requests.
- Communicate effectively with clients via telephone or email.
- Manage all client related issues into Client Relationship Management tool (CRM) –
- Salesforce.
- Manage customer and user configurations.
- Educate and empower customers to maximize utilization of products, tools and services.
- Maintain proficient knowledge of all product and service changes.
- Monitor system status.
- Initiate proactive customer communications.
- Escalate complex issues to technical and product resources with the appropriate information to resolve the customer's inquiry.
- Document solutions and can be reused internally and externally.
- Use each interaction to build relationships between the customers and the Experian brand.
Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status.
We offer:
Your journey with us begin begins here
-
Client Technical Support
hace 2 semanas
San Francisco, Heredia, Costa Rica GFT TECHNOLOGIES A tiempo completoJob Description:About the role:The Technical Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.A day in this role:Troubleshoot product and technical issues.Determine severity and scope analysis of issues, inquiries and requests.Communicate...
-
Client Technical Support
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention....
-
Client Technical Support
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention....
-
Client Technical Support Rep
hace 5 minutos
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention....
-
Client Technical Support Rep
hace 4 minutos
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention....
-
Technical Client Services Representative
hace 4 días
San Francisco, Heredia, Costa Rica UST A tiempo completoRole DescriptionTechnical Client Services RepresentativeLead I - Product SupportWho We AreBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Releady A tiempo completoOVERVIEW We are seeking a skilled Technical Support Engineer to join our global team, supporting diverse platforms, applications, and cloud environments. The ideal candidate will have strong technical skills, fluency in English and Spanish, and excellent communication abilities to troubleshoot complex issues, assist customers, and drive continuous...
-
Technical Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Roller Software A tiempo completoAbout ROLLERROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers,...
-
Technical Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica ROLLER A tiempo completoAbout ROLLERROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers,...
-
Technical Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Roller Software A tiempo completoAbout ROLLERROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers,...
