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Platform Engineer​ Manager

hace 2 semanas

San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

Locations: Atlanta | Boston | Heredia

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

POSITION DESCRIPTION

We are seeking a motivated and experienced Technical Application Engineer to lead the engineering, administration, and optimization of personal productivity applications across BCG. This role plays a critical part in ensuring that BCG's suite of productivity tools—including Microsoft 365, Adobe Acrobat and Creative Cloud, and other integrated third-party applications—are implemented and operated at peak performance. As a key member of the Productivity Tools team within BCG's Personal Productivity Organization, you will collaborate with product owners, vendors, and architects and engineering teams to ensure seamless user experiences, effective governance, and ongoing operational excellence.

Key Responsibilities:

  • Engineering & Administration
  • Manage and configure enterprise application services across both legacy and cloud platforms.
  • Lead upgrades, rollouts, patching, and migrations for a variety of applications.
  • Conduct health checks, monitoring, troubleshooting, and performance tuning.
  • Integrate applications with third-party platforms or in-house solutions.
  • Support complex deployments and ensure high availability of services.
  • Governance, Documentation & Support
  • Define and maintain SOPs, administrative practices, and end-user documentation.
  • Develop governance frameworks around licensing, lifecycle, and architecture.
  • Provide Tier 3 escalation support and resolve complex technical issues.
  • Mentor service desk teams and promote best practices in application usage and management.
  • Collaboration & Cross-Team Engagement
  • Coordinate with network, security, and support teams for seamless application service delivery.
  • Participate in planning, migrations, upgrades, and project execution.
  • Liaise directly with Microsoft, Adobe and other vendors for advanced configuration and support scenarios.

Core Focus Areas:

  • Deliver robust engineering and operational support for Microsoft 365 apps, add-ins, Adobe Acrobat, MS Forms, and other productivity tools.
  • Drive standardization and operational consistency across the firm's application portfolio.
  • Provide leadership and guidance within the M365 Application Governance Council.
  • Contribute to the strategy and implementation of productivity-enhancing tools firmwide.

What You'll Bring

Experience Required:

  • 5+ years of experience managing enterprise-grade applications, with 3–5 years specifically in Microsoft 365 administration and technical product analysis.
  • Proven experience in Adobe Creative Cloud deployment and productivity enablement.
  • Strong background in enterprise M365 configuration and governance, including automation tools like Power Automate and scripting with PowerShell and Microsoft Graph API.
  • Advanced capabilities using GraphAPI, PowerShell, SQL, and Power BI for:
  • Scripting and bulk administration
  • Automating service management
  • Data analysis and backend reporting
  • Visualizing application performance metrics
  • Background in implementing GenAI capabilities across Microsoft 365 (e.g., Powerpoint, Word, Excel) is a significant plus.
  • Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and related services.
  • Expertise in managing applications in a cross platform environment such as Windows, Mac (OSX), and iOS platforms.
  • Experience across application development life cycles, including requirements design, development tracking, change/release management, and operational support.
  • Ability to identify and manage integration dependencies across M365 apps and third-party solutions.
  • Strong incident management, security compliance, and vulnerability remediation experience.
  • Track record in defining KPIs and reporting on performance and service stability.
  • Level C2 English proficiency as demonstrated by IELTS 8.5+, TOEFL iBT 110+, TOEIC 945+, CAMBRIDGE CPE, or comparable demonstrated proficiency.
  • B.S. CS/MIS or four (4) additional years relevant experience in lieu of degree

Preferred Qualifications:

  • Certifications such as MS-100, MS-101, SC-300, AZ-900 are highly desirable.
  • Agile/Scrum experience and familiarity with Jira, Confluence, or Azure DevOps.
  • Prior involvement in enterprise-level security policy enforcement and tooling compliance.
  • Strong communication skills with an ability to convey technical issues to non-technical stakeholders.
  • Key Attributes for Success:
  • Excellent organizational and time management skills.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • Proactive problem-solver with a collaborative mindset.
  • Clear, confident communicator with strong documentation capabilities.

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

  • The base salary range for this role in Atlanta is $121, $147,700.00

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

  • Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
  • Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
  • Dental coverage, including up to $5,000 in orthodontia benefits
  • Vision insurance with coverage for both glasses and contact lenses annually
  • Reimbursement for gym memberships and other fitness activities
  • Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
  • Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
  • Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
  • Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.