Senior Customer Service Agent

Customer Touch está buscando Agentes de Televentas para un importante cliente del sector educativo.Si tenés energía comercial, amás vender y te gusta convertir leads en resultados, esta oportunidad es para vos.Funciones principales:• Realizar llamadas a prospectos y guiarlos hasta la matrícula.• Gestionar leads por teléfono, WhatsApp y correo.•...

The Service Desk Agent will be responsible for answering incoming customer calls, utilizing company procedures and knowledge articles to solve customer technical issues, and directing calls to the specific team when necessary. Our Analysts are often the first point of contact for customers around the globe, so we are interested in hiring individuals with a...

Job Description: Trainee Customer Service Representative (Level 1)Location-San José, San Jose, Costa RicaExperience:0–6 monthsDepartment:Contact Center – BankingRole SummaryThe Trainee Representative will support customer service functions while learning banking processes, call handling, and system navigation under supervision.Key ResponsibilitiesHandle...

The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring that service standards and performance targets are consistently met. This role involves supervising, coaching, and developing team members, monitoring KPIs, managing escalations, and coordinating with other departments to ensure an...

About Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...

Job PurposeTheLogistics Operations Coordinatorsupports the Customer Service Supervisor/Manager and, when applicable, the Logistics Analyst, in the execution of day-to-day activities related to Line of Business (LOB) operations and customer requirements.This role serves as a key liaison between customers, vendors, and internal teams to ensure compliance with...

Fraud and Security Agent (September-2024)Job Overview:We are seeking a detail-oriented and analytical Fraud and Security Agent to join our team. This role is responsible for monitoring, detecting, and preventing fraudulent activities in customer transactions while ensuring a secure environment for our clients. The agent will handle inquiries related to...

Company Overview & CultureAbout Us:At Vertu Agent, we are a dynamic and client-focused firm dedicated to delivering exceptional service across several industries. We pride ourselves on innovation, collaboration, and professionalism, ensuring our team has the tools and support to excel in a fast-paced and evolving market.Our Culture:We foster a collaborative...

About Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...

Customer Service Representative - Ocean ShippingOn-site role Mon-Fri (w/1 hour lunch)Exciting New Opportunities in Escazu, Costa RicaOOCL is thrilled to announce the opening of our new location in Escazu, Costa Rica We are expanding our operations and looking for talented individuals to join our dynamic team. This is a fantastic opportunity to be part of a...