Fraud and Security Agent
hace 6 días
Fraud and Security Agent (September-2024)
Job Overview:
We are seeking a detail-oriented and analytical Fraud and Security Agent to join our team. This role is responsible for monitoring, detecting, and preventing fraudulent activities in customer transactions while ensuring a secure environment for our clients. The agent will handle inquiries related to account security, provide excellent customer service, and investigate potential fraud in a fast-paced call center environment.
Key Responsibilities:
- Monitor transactions for signs of suspicious or fraudulent activity.
- Respond to customer inquiries regarding account security and fraud prevention.
- Investigate and resolve fraudulent cases through detailed analysis and communication with clients.
- Escalate complex fraud cases to higher levels of security when necessary.
- Maintain accurate records of fraud investigations, resolutions, and reporting.
- Stay updated on the latest trends in fraud and security to mitigate risks.
Qualifications
Experience:
- Previous experience in a fraud prevention or security role, preferably in a call center or customer service environment.
- Familiarity with financial transactions, digital fraud prevention tools, and techniques.
Skills:
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills in English.
- Attention to detail and the ability to work in a fast-paced environment.
- Strong customer service skills, with the ability to explain complex security concepts to non-technical customers.
Technical Skills:
- Proficiency in MS Office and fraud detection software (e.g., fraud management systems).
- Knowledge of cybersecurity principles is a plus.
Work Conditions:
- Shifts may include weekends, and holidays as fraud prevention is a 24/7 operation.
- Office-based within a call center environment.
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