Salesforce System Manager and HubSpot Administrator

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Medical is a trusted Contract Manufacturing Organization (CDMO) partner, delivering high-quality solutions from ideation and market launch to volume production for medical device and pharmaceutical companies. With proven expertise in materials and technologies, Freudenberg Medical offers an extensive range of vertically integrated capabilities: precision molding and extrusions, complex catheters, hypotubes, and coatings.

Some of your Benefits

Cafeteria/ Canteen

Diversity & Inclusion

On-site Medical Service

Health Insurance

Sustainability & Social Commitment

Alajuela

Hybrid Work

Freudenberg Medical srl.

You support our team as

SALESFORCE SYSTEM MANAGER AND HUBSPOT ADMINISTRATOR

Responsibilities

• Own, negotiate and manage and HubSpot contracts for licensing, maintenance/support (including any 3rd party consulting/support).
• Own and manage related budgets, monitor, and manage to spend accordingly.
• Identify and apply system updates, patches, and version changes to ensure ongoing reliability/sustainability.
• Ensures there are established processes for system/data backup and recovery.
• Proactively monitors the system to identify issues or potential problems; initiates action plans as needed.
• Seeks, identifies, and deploys methods to optimize system performance, and processes for system usage.
• Setup/maintain user security and access controls – define/setup security roles, create/maintain user accounts, passwords, and grants access accordingly.
• Collaborates with Data Privacy Officer (DPO) to ensure system data and usage complies with any applicable data privacy and protection laws/regulations.
• Oversees/monitors and resolves incidents and service requests related to the system.
• Collaborates with functional business leads to define process and system requirements.
• Oversee and/or perform system configuration changes and/or customization to meet business/user requirements – including data retrieval/reporting outputs/dashboards, etc., and integrations with other systems/applications.
• Collaborates with functional business leads to define processes/procedures, and roles/responsibilities for system usage and data maintenance.
• Monitors/audits system usage and data for compliance – initiates corrective actions as/when needed.
• Define and employ change management processes/procedures.
• Define, document, and implement process/procedure for system administration and usage, providing a standard method and training materials.
• Train key users ("Train the trainer").

Qualifications

• BS Degree in Computer Science, Computer Information Systems, or other related fields.
• 5 to 7 years of experience in a similar role, supporting the application and HubSpot.
• Applied knowledge and understanding of the and HubSpot platform and associated products/applications.
• Ability to configure and customize via the usage of the Application Programming Interface (API).
• Applied knowledge of relational database structures and data acquisition.
• Knowledge and understanding of CRM components and processes.
• Knowledge and application of metadata maintenance best practices.
• Firsthand experience in analytic applications and analytic design, screen layout, widgets, and custom scripts.
• Well-versed in visualizations and their usage – charts, tables, filters.
• Strong logical/analytical and process-oriented thinking - Ability to breakdown and summarize complex or abundant information into smaller, more understandable pieces.
• Strong technical writing – including the ability to document complex process flow diagrams.
• Basic project management - ability to effectively identify, sequence, prioritize and execute projects/tasks.
• Effectively lead/work with others; and resolve conflicts when required.
• Strategic thinking and ability to make decisions.
• Active listening, and effective communication skills; ability to effectively prepare for and conduct meetings or presentations.
• Familiarity with, and use of change management processes/procedures.
• Proficiency using Microsoft Excel, PowerPoint, Outlook, and other Microsoft Office Applications.
• Willing to travel domestically & internationally as required.
• Fluent in English with excellent verbal and written skills.
• Excellent personal skills.
• Leadership ability and organizational skills.
• Must have the ability to work independently with minimal direct supervision.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Additional Information

Roy Vargas