HR Systems Analyst

hace 1 día

San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:

The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle. This role will have a deep understanding of HR Systems functionality, strong problem-solving skills, and the ability to deliver efficient and accurate resolutions while ensuring exceptional service to our associates.

Responsibilities:

Responsibilities

  • Investigate and resolve complex Tier 2 HR systems requests, ensuring timely and accurate resolution.
  • Support and troubleshoot HR transactions within Workday, Kronos, and other HR systems across the entire employee lifecycle (e.g., hire, onboarding, job changes, promotions, terminations).
  • Perform regular data audits to ensure integrity, compliance, and adherence to HR programs and processes, and to avoid disruption and impact to third-party systems and administrators
  • Manage and complete a daily queue of work through a ticketing system (ServiceNow) or other task management tools.
  • Collect, track, and maintain supporting documentation and data, ensuring confidentiality in all transactions.
  • Adhere to and maintain Standard Operating Procedures, SLAs, and customer service standards.
  • Identify and support opportunities for continuous improvement in technology and process streamlining.
  • Provide insights and feedback to HRIS and HR leadership on system performance and areas for improvement.
  • Generate monthly reports and deliver them as expected in terms of time and quality.
  • Comply with all the account KPI's and SLA's defined by the client.
  • Comply with the assigned schedule to cover the hours of operation.

Skills and Experience:

Skills And Experience

  • Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field, or equivalent work experience.
  • 2+ years of experience in HRIS, with strong hands-on experience in Workday and Kronos.
  • Proficient with Case management systems, preferably with ServiceNow
  • Expertise in HR transactions and processes across the employee lifecycle, using Workday.
  • Demonstrated problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent communication and interpersonal skills, with the ability to explain complex concepts to non-technical stakeholders.
  • Experience working in a shared services or customer service environment is a plus.
  • Experience in a shared service center, preferably in an HR services environment
  • English – Spanish Language (Oral and writing 90 % or higher), (B2+ or above).
  • The incumbent will adjust its schedule based on the account's needs.

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