Ops Process Engineer

Role Summary

The Ops Process Engineer 5 works collaboratively with process owners and process participants across the organization to analyze, optimize, and standardize operational processes, ensuring regulatory compliance, cross-functional alignment, and continuous improvement. This role proactively identifies areas for optimization through data-driven decision making, leveraging metrics, and analytical insights to assess, prioritize, and execute improvement activities across Treat Operations and supporting functions.

The engineer will lead initiatives using Lean Six Sigma, DMAIC, and PDCA methodologies to enhance productivity, quality, and lead time performance. Acting as a change agent, this role partners with key stakeholders globally to embed a culture of operational excellence and continuous improvement while ensuring clear governance and KPI consistency.

Additionally, this position collaborates closely with the Data & Analytics and BI teams to develop, validate, and deploy analytical tools and dashboards, supporting global KPI initiatives such as Lead Time, Quality and Productivity. The engineer performs structured process assessments to identify critical indicators, evaluate control effectiveness, and implement risk-based countermeasures to sustain performance.

This role contributes directly to Align Technology's mission of delivering the next generation of clear aligners (Invisalign) and digital solutions to millions of customers worldwide.

Role Expectations

In this role, you will…

• Facilitate workshops to help teams understand statistical techniques, structured problem-solving, and data analysis methodologies.
• Lead and collaborate on process improvement and standardization projects across Treat Operations.
• Analyze large data sets to identify root causes, trends, and improvement opportunities.
• Support the Treat Ops team through problem-solving, risk assessment, and continuous improvement projects.
• Continuously monitor KPIs to detect atypical patterns or deviations, escalating when required.
• Develop, evaluate, and refine metrics to measure process performance and improvement outcomes.
• Design reports and analytics to drive effective decision-making, eliminate waste, and sustain gains.
• Lead or collaborate in global projects, NPI and validation-related activities.
• Serve as a project leader applying advanced problem-solving and statistical tools to evaluate process performance and improvement strategies.
• Provide project status updates, summaries, and reports for leadership reviews.
• Demonstrate creativity, innovation, and accountability in developing and implementing solutions.

In this role, you'll need…

Typically:

• Bachelor's degree in Engineering or related technical field (Master's degree is a plus).
• Minimum of 3 years of experience in Continuous Improvement, Process Engineering, or Operations Excellence.
• Proficiency in English (advanced written and verbal communication).
• Lean Six Sigma Green Belt certification from a recognized accreditation body (Black Belt preferred).
• Strong problem-solving skills (Lean Thinking, A3, PDCA, DMAIC), attention to detail, and sound decision-making.
• Proven ability to lead projects of medium to high complexity with minimal supervision.
• Excellent interpersonal and cross-functional collaboration skills.
• Strong organizational and multitasking capabilities.
• Effective conflict management and critical thinking abilities.
• Ability to build strong partnerships with internal clients, peers, and leadership teams.
• Intermediate to advanced proficiency in Excel; Power BI knowledge preferred.
• Basic understanding of databases and SQL; Python or analytical scripting is a plus.
• Familiarity with simulation tools (e.g., Arena, FlexSim, Simio) is an advantage.
• Experience in business intelligence, data validation, or UAT cycles is desirable.
• Project management or Agile certifications (PMI, Scrum, etc.) are a plus.
• Overall business acumen with the ability to simplify complex problems into practical solutions.
• Knowledge of design thinking and innovation frameworks is a plus.

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

• Health and well-being programs to keep you thriving in both body and mind.
• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here

Want to discover more about exocad and Cubicure? Click on their names for additional information.

Applicant Privacy Policy:

Review our Applicant Privacy Policy for additional information.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.