Manager, Delivery Management

Job Title

Manager, Delivery Management

Summary of the role:

The Manager, Delivery Management is the strategic and operational lead responsible for ensuring the successful delivery of services, products, and solutions to customers. This role acts as the primary interface between commercial teams and delivery domains, ensuring alignment with business goals, customer expectations, and internal capabilities. This role will be responsible for delivery requests for NORAM & Online Travel Agencies Americas

In this role you'll:

1. End-to-End Delivery Oversight

2. Own the full lifecycle of delivery—from planning and coordination to execution and reporting.

3. Manage deliverables across standard products, bespoke developments, consulting, and other services.

4. Stakeholder Coordination

5. Serve as the entry point for Commercial teams.

6. Coordinate cross-functional teams and delivery domain experts to meet commitments.

7. Contribute to the invoicing process of the delivered product implementation and bespoke development.

8. Act as the escalation point for delivery-related issues (e.g. CRs and Work Orders in delivery) through the extended account team and meetings with line management.

9. Customer Engagement & Satisfaction

10. Maintain proactive communication with customers.

11. Ensure customers adherence to the delivery plan, follow up on delivery dates and timelines.

12. Ensure that delivered solution or service to customer corresponds to what has been defined in the contract and that customer understands its full capability.

13. Performance Monitoring & Reporting

14. Track KPIs and delivery status via dashboards.

15. Provide executive summaries highlighting risks and issues

16. Allocate resources effectively across delivery streams.

17. Service Strategy & Portfolio Management

18. Contribute to defining and implementing service portfolios.

19. Align delivery strategy with regional and global goals
20. Work actively with Delivery Manager Operation Planning to provide inputs on enhancement opportunities of the current process, new process, reports, and adoption of guidelines agreed

About the Ideal Candidate:

• University and/or Engineering degree in Tourism, or MBA and/or equivalent work experience
• 7+ years' experience in the travel industry
• 5+ years in team management.
• Minimum of 5+ years' experience in Business Solution and /or Delivery management, acting as a Project/Program Manager in the Travel industry
• Advanced knowledge of MS Office Suite

• Business understanding and Skills:

• Strategic planning and execution.

• Good understanding of the travel and distribution industry IT industry trends & applications.
• Accountable, analytical, problem solver, communicator, team player, collaborative.
• Languages: English - Excellent written and oral communication skills
• Ability to travel – Travel will be minimal 15% (NORAM & Latam)
• This role will be in either San Jose, Costa Rica or Bogota Colombia – San Jose, CR preferred
• Must be willing to work a hybrid work model and work in the Amadeus office 50% of the working time.

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes Create your candidate profile, upload your Resume/CV and apply today

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.