Billing Analyst

hace 2 horas

San José, San José, Costa Rica Workday A tiempo completo

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

Workday's Accounts receivable Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds.
Our team promotes Workday's Core Values with 'Employees' being the first of them. This is why we:
- Empower you to follow your desired career path & achieve professional and personal goals
- Encourage work-life balance and wellbeing
- Are proud to champion equal opportunities for everyone.
We are a global team but that doesn't stop our sense of collaboration, supportiveness, and fun

About the Role

The Billing Analyst is responsible for managing a portfolio of customer credit accounts in various capacities within the Accounts Receivable Team which includes: billing, providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, goal driven, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-paced environment. Job Responsibilities include but are not limited to: ●       The preparation of customer invoices and invoice adjustments
●       Investigate and resolve billing queries ● Obtain customer purchase orders
●       Create and maintain customer records
●       Review customer contracts ●   Upload of customer invoices into various portals, and resolution of related problems
●       Assist with month-end responsibilities
●       Perform tax related tasks (including sales tax end user schedules)
●       Interpret customer contract terms and billing schedules  
●       Assist in reconciling transactions and balances to maintain accurate accounts ● Partner with the collection analyst to resolve past due issues related to billing
●     Seek to improve operational efficiencies and propose process improvements
●       Special projects as assigned

About You

Basic Qualifications
● years of experience in Financial Operations, Accounts Receivable, Billing, Collections, or relevant customer facing experience

Other Qualifications
●       Accounting or business degree preferred
●       A genuine passion for customer service
●       Excellent follow-up skills and interest in seeing issues through to resolution
●       Strong analytic and problem-solving skills
●       Organized, detail oriented and accurate
●       Ability to react quickly to change and implement new processes
●       Professional demeanor
●       Demonstrated ability to interface with all levels of management
●       Solutions oriented
●       Excellent oral, written and interpersonal communication skills
●       Proficient in Microsoft Office Suite applications including Outlook, Excel, PowerPoint
 



Our Approach to Flexible Work
 

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

At Workday, we value our candidates' privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. 

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

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