Process Associate

hace 2 semanas

San José, San José, Costa Rica GEP Worldwide A tiempo completo

Company Overview
GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client's success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That's just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We're focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We're a learning organization, actively looking for people to help shape, grow and continually improve us.

GEP is different. It's a place where individuality is prized, and talent respected. We recognize people who make a genuine difference by rewarding them well. We're a learning organization, actively looking for people to help shape, grow, and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

For more information please visit us on or check us out on

GEP is proud to be an EEO/AA employer M/F/D/V.

What You Will Do

  • Purchasing:

  • Review purchase requisitions and create POs in line with the standard operating procedures.

  • Process purchase orders not transacted electronically.
  • Determine if requested items are available in catalogue.
  • Update the Vendor Master Records/Updates/New Vendor Setup in system.
  • Establish and follow up ship dates with suppliers.
  • Generate PO from approved requisition.

  • Route high-value items not on contract to Sr. Buyer for resolution.

  • Customer Support:

  • Review inbound requests (phone/email) and provide resolution in line with the standard operating procedures.

  • Determine if request can be resolved within the team or needs external teams support.
  • Triage ticket within the ticket system and update the system per SOP.
  • Follow with the required stakeholders / team members for open requests.
  • Route high-complexity tickets to Sr. customer support team members for resolution.

What You Should Bring

  • Education: High school diploma, 2-year Associate Degree (field related), Graduate or equivalent experience.
  • Experience: 0-1 year previous procurement work experience.
  • Languages: required to be fluent in Spanish and English.
  • Portuguese is a PLUS.

Other Skills

  • Knowledge of P2P tools - end user functionality, ERP/P2P systems SAP/Oracle (a plus).
  • In depth knowledge of purchase to pay processes.
  • Adhere to all organizational procurement policies and procedures.
  • Team player, high motivation, positive, can-do attitude, flexibility. Highly effective communication skills with stakeholders & suppliers.
  • Good problem-solving skills.

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