Sr. IT Admin

Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica

About The Role
As a part of CBRE & Port Tech the Sr. IT Administrator will oversee the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues.

What You'll Do

• Oversees the daily operations of the local area network for a specific location as well as having oversight and providing guidance to technicians at other locations.
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots more complex Desktop Virus and malware issues
• Maintains a daily backup of all network files, and maintains oversight at other locations to ensure accurate and timely backups.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
• Provides recommendations of program changes to correct software problems.
• Assists in the purchasing of new computer equipment and peripherals for a specified location.
• Performs software and hardware inventory.
• Basic Administration of Phone and Voicemail systems for site.
• Provides informal assistance such as technical guidance, and/or training to coworkers. Coordinates and assigns tasks to co-workers within a work unit and/or project. As there are no formal supervisory responsibilities in this position.

What You'll Need

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of three to four years of related experience and/or training.
• A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus.
• Microsoft Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server is required
• Knowledge of Cloud/Online services a required
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Conducts basic financial analysis.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Exceptional Customer Skills required
• Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to a location, co-workers, and supervisor.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at

Service line:
Advisory Segment