Assoc Technical Program Manager Intern

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As an Associate Technical Program Manager Intern, you will develop project schedules, define timeframes, and prioritize tasks to achieve design objectives while building leadership skills through collaboration on increasingly complex projects. You'll serve as a communication bridge between cross-functional teams and management, providing clear updates on project status, resource requirements, issues, and shifting priorities. With some supervised guidance on ambiguous design programs, you'll also contribute to shaping and documenting processes and tools that enhance team workflows and collaboration, gaining valuable experience in technical program management while making meaningful contributions to organizational initiatives. 

Technical Program Management

• Execute large, complex, cross-functional projects
• Apply solid judgment across multiple competing priorities
• Engage and build relationships with cross-functional teams and stakeholders to ensure that successful software development delivery, on time with high quality
• Provide risk management tracking and clear status reporting to leadership team

• Current enrollment in a full-time Bachelor's Computer Information Systems, Management Information Systems, Operations and Information Management, or a related discipline at an accredited university.  

• Graduating December 2026 or later  

• Must be able to obtain and maintain authorization to work. 

• Able to commit to a 12-week internship in Summer 2026 (May-August, or, June-September)  

• Capable of operating on a hybrid schedule from our office Heredia, CR (In-person 2 days a week)

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Strong attention to detail and excellent communication skills 

• High levels of creativity and quick problem-solving capabilities 

• Experience or awareness with Agile and the Software Development Lifecycle 

• Understanding of foundational AI concepts including basic prompt engineering. 

• Demonstrated project management experience from previous internship, or academic or personal projects 

• Knowledge of design methods  

Preferred Qualifications:

• Capable of operating on a hybrid schedule from one of our office locations.   

• Strong attention to detail and excellent communication skills 

• High levels of creativity and quick problem-solving capabilities 

• Experience or awareness with Agile and the Software Development Lifecycle 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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