Senior Project Manager, Professional Services

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

Smarsh is seeking a Professional Services Project Manager to join our fast-growing Solutions Delivery team. The Project Management team is responsible for the designing of program project activities, positioning client-facing communications, working with non-technology departments to assign resources to achieve program project goals. The most successful Project Managers work to anticipate client needs, contribute to the team, and drive cross-functional team members towards program project goals.

• Leading projects of varying sizes and executing all phases of Smarsh consulting engagements. 
• Specifically, encompassing the following: Project development and Planning, Requirements gathering, Architecture Design/Review, Integration, establishing success criteria, Implementation- installation, configuration, Documentation and Training.  
• Drive execution of individual projects to ensure on time delivery within budget.
• Coordinate internal functions and external 3rd party resources as required. Frequent interaction across Smarsh teams, partners, and customers.
• Work with program managers to determine required resources inside and outside of program team. 
• Collaborate with people managers to identify and assign resources to individual project tasks.
• Update documentation and templates as needed.
• Responsible for communicating Project status both internally and externally in the desired cadence and format necessary.
• Contributes to the Pre-Sales process by developing SOWs for medium-term projects.
• Enterprise projects that have supervision and data migration.
• Any single tenant archive.
• Minimal to no supervision required from management.

• Minimum 7 years of Project Management experience in a customer-facing role.
• College Degree or High school diploma, or equivalent combination of education and experience.
• Outstanding analytical and complex problem-solving skills. 
• Ability to work under pressure.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Outstanding organizational skills including attention to detail and multitasking skills.
• Experienced user of MS Office toolset (Word, Excel and PowerPoint).

Don't meet every requirement? Apply anyway We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.