Human Resources, Manager

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

The HR Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring, employee relations, administering pay, benefits, and leave, and enforcing company policies and practices. They will work with Senior Management to support HR Projects in line with company goals.

What You'll Do:

The HR Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring, employee relations, administering pay, benefits, and leave, and enforcing company policies and practices. They will work with Senior Management to support HR Projects in line with company goals.

• Ensure that all necessary facilities and/or tools are available for use by employees
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection (where applicable branch specific)
• Maintains effective employee onboarding processes
• Maintains effective compensation policies and processes and benchmarks against industry and legislative standards
• Maintains employee benefit programs – identifying needs, and monitors effectiveness and participation. Reviews industry benefits trends and makes recommendations (where applicable)
• Manages and creates Human Resources policies and procedures that drive company values and goals
• Manages Human Resource information systems - Maintain accurate records of employee performance, including quality audits, attendance records, and disciplinary documentation
• Manages performance management processes to grow and develop talent and succession plans
• Recommend transfer, promotion, or dismissal of staff, as is appropriate and manages off boarding processes
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Deal with clients/ vendors/ stakeholders in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
• Analyze all relevant statistical, performance, and employee metric reports
• Ensures legal compliance by monitoring and implementing applicable human resource local statutory requirements.
• Ensures global compliance by reviewing, monitoring and implementing human resources practices applicable for the site.
• Manage payroll processes and ensure submission deadlines are met (where applicable branch specific)
• Champion company core values and other company programs to engage and motivate our employees
• Other duties as assigned

Education

College Diploma or equivalent in the Human Resource or a related business field

Trinidad & Tobago – Bachelor's Degree in Human Resource or related field is required

Experience

2-5 years Human Resources work experience covering multiple disciplines, with managerial experience

Minimum of 5 years in a Human Resources Managerial role or equivalent work experience outside of the Company, would be an asset

Certificates, Licenses, & Registration:

Membership in a professional Human Resources organization (e.g. HRPAO or SHRM) is preferred. Working toward HR designation is an asset.

What We're Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives