tech support

hace 2 semanas


San Francisco, Heredia, Costa Rica Bosch A tiempo completo $40.000 - $60.000 al año

Company Description

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.

More information at

Job Description

Position Summary

Participate delivering solutions driven technical support by using troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus.

General Job Responsibilities

  • Working with customers/employees to identify problems and advising on the solution over the phone, emails, and chat.
  • Logging and keeping records of customer/employee queries.
  • Updating self-help documents so customers/employees can try to fix problems themselves.
  • Customer Request, failure or complaint Log in (via all communication channel).
  • In case of escalation create & forward ticket to level 2
  • Give answers to known post/presales technical issues.
  • Process online Chat
  • Process remote Support
  • Solve or forward configuration and application questions.
  • Collect log files & configuration files & data bases.
  • Forward non post sales Tech Support issue to related department.
  • Active contribution for product improvement
  • Perform other functions related to the position.

Qualifications

  • English level C1
  • Minimum High school diploma.
  • Tech Enthusiast
  • Assertive communication and empathy. Excellent oral and written communication skills.
  • Multi-tasking.
  • Ability to work collaboratively in a team environment.

Additional Information

Bosch Service Solutions Costa Rica (@boschcostarica)
• Instagram photos and videos



  • San Francisco, Heredia, Costa Rica MOURI Tech A tiempo completo $30.000 - $50.000 al año

    Company DescriptionMOURI Tech, established in 2005, is a global enterprise IT services provider known for offering innovative solutions that drive client success. Our comprehensive portfolio includes digital transformation, intelligent ERP, cloud security, and automation, serving a wide range of industries, including Fortune 500 companies. We specialize in...


  • San Francisco, Heredia, Costa Rica ESO A tiempo completo

    About the RoleThe Workforce Management Analyst/Tech Support Lead will be responsible for leading and optimizing customer support operations through effective workforce management strategies as well as traditional team management. This hybrid role combines analytical expertise with leadership capabilities to ensure efficient staffing, scheduling, and...

  • Support Engineer

    hace 2 semanas


    San Francisco, Heredia, Costa Rica CCS Global Tech A tiempo completo

    We're Hiring – Support Engineer (SQL & Linux) | Heredia, Costa RicaWe're searching for a Support Engineer who's ready to take the next step toward a DevOps career. You'll be working hands-on with SQL and Linux, solving real-world problems, and learning from a team that values growth and collaboration.We're looking for someone with: 3–5 years of technical...


  • San Francisco, Heredia, Costa Rica NTT DATA North America A tiempo completo $40.000 - $60.000 al año

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Senior Associate to join our team in Belen, Heredia.IT support technician to troubleshoot and create solutions that...

  • ePOP Support Agent

    hace 1 semana


    San Francisco, Heredia, Costa Rica ManpowerGroup A tiempo completo $30.000 - $60.000 al año

    We're hiring for a12-month remote rolesupportingelectronic order processing (ePOP)for a multinational team. If you're detail-oriented, tech-savvy, and fluent in English, this is your chance to join a dynamic back-office operation with global impact. What You'll DoManage and resolve basic to intermediate order issues via Salesforce queueMonitor and...


  • San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo ₡450.000 - ₡600.000 al año

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...


  • San Francisco, Heredia, Costa Rica Cognizant A tiempo completo ₡30.000 - ₡45.000 al año

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...


  • San Francisco, Heredia, Costa Rica Movate A tiempo completo $30.000 - $40.000 al año

    Job title: French Chat Customer Support Representative – Hard Drive SupportLocation:UltraLag, HerediaEducation:High School DiplomaExperience:1+ year of experience in Chat Customer SupportNo of Openings:1Summary:We are looking for a detail-oriented and customer-focused Chat Customer Support Representative to assist customers with inquiries related to hard...


  • San Francisco, Heredia, Costa Rica Movate A tiempo completo ₡2.500.000 - ₡3.500.000 al año

    Summary:We are looking for a detail-oriented and customer-focusedFrench Chat Customer Support Representativeto assist customers with inquiries related to hard drive performance, connectivity, product care, and order support. This role requires excellent written communication, basic technical knowledge, and strong troubleshooting skills. The ideal candidate...


  • San Francisco, Heredia, Costa Rica Solventum A tiempo completo $40.000 - $60.000 al año

    Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y...