Associate Product Trainer

About This Job Opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What Makes This Role Exciting
You'll join a dynamic, fast-growing training team that's shaping how customers, partners, and employees learn and succeed. As an Associate Product Trainer, you'll have the opportunity to influence global training standards, create engaging learning experiences, and work with cutting-edge tools and content. This role offers variety, impact, and the chance to develop your expertise in a collaborative environment while helping CloudPay deliver world-class training.

Please note this role can be based in Costa Rica, Hungary, or Poland to cover AMER and EMEA region times, depending on training schedules.
Main Responsibilities

• Deliver live virtual training sessions and webinars for new customers, internal employees, and global partners.
• Assist in developing training materials, including step-by-step user guides, video tutorials, and platform checklists.
• Master the end-to-end payroll lifecycle to explain how the platform interface interacts with our managed services.
• Collaborate with the Compliance and Product teams to update training content in response to new software releases or changes in international regulations.
• Manage the Learning Management System (LMS) by tracking user progress and maintaining training schedules.
• Gather and analyse participant feedback to continuously improve training effectiveness.

Experience Needed For This Role

• Working knowledge and proven experience in training, teaching, customer success, or a similar communication-heavy role.
• High technical aptitude: the ability to quickly learn complex software and explain data-driven workflows.
• Strong presentation skills: ability to engage a diverse, international audience over video conferencing.
• Excellent writing skills: ability to turn technical jargon into easy-to-follow instructions.
• Detail-oriented: understanding that in payroll, accuracy is the top priority.
• Global mindset: awareness of and sensitivity to different cultural norms and business practices.
• Strong English speaking and writing ability

KEY PERFORMANCE INDICATORS:

• Training Satisfaction: Achieving high scores on post-session feedback surveys.
• User Adoption: Tracking the speed at which trainees successfully complete their first "Live Pay Run."
• Content Accuracy: Ensuring all training materials are current with the latest platform version and global tax laws.

About You And Our Core Values

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer-focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

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